Seasonal Ticketing Agent – Grand Canyon Railway

XANTERRA TRAVEL COLLECTION; Williams (AZ); On-site; USD 40,000 - 49,000; Part time

Benefits offered by this job

Free Grand Canyon Railway TrainTickets

Free Employee Run Train Tickets

Property Discounts and More

MEC (Minimal Essential Coverage)

Sick Time

Job summary

Xanterra Travel Collection is seeking a Ticketing Agent at the Grand Canyon Railway in Williams, AZ, for a seasonal period. You will manage ticket batching, reservations, and guest interactions at the ticket counter, ensuring smooth daily operations and excellent guest service.

The role requires strong customer service, cashier and computer skills, with bilingual abilities seen as a plus. Seasonal dates span late 2026 into early 2027, with benefits and opportunities for guest-related service

Qualifications

• 1 year of customer service experience.
• 1 year of cashier experience.
• 1 year of computer experience.
• Bi-lingual (English/other) language skills are a plus.
• Two years of customer service experience in the hospitality industry, is a plus.
• Experience with hotel-based reservation systems, is a plus.

Responsibilities

• Fully understand and support Xanterra Mission Statement and Core Values.
• Daily batching: printing tickets, verifying special requests, processing collection required reservations.
• Ability to learn and maintain knowledge about the Grand Canyon Railway and Grand Canyon National Park.
• Greets walk-up guests and makes new reservations.
• Professionally communicate with all guests about the daily operation and schedule of the train.
• Answering phones and professionally taking phone reservations.
• Provide information and offer additional services to guests to enhance their stay.
• Follow all cash handling policies and procedures.
• Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse, and recycle program.
• Maintains organization and flexibility in carrying out daily job duties.
• Effectively handles stressful situations in a public setting and professionally resolves guest-related problems.
• Establishes and maintains effective professional working relationships with co-workers, directors, and other departments, working together in a positive work environment.
• Other duties as assigned.

Skills

Customer service

Cashier

Computer skills

Bilingual

Job description

Xanterra Travel Collection is seeking a Ticketing Agent at the Grand Canyon Railway in Williams, AZ, for a seasonal period. You will manage ticket batching, reservations, and guest interactions at the ticket counter, ensuring smooth daily operations and excellent guest service.

The role requires strong customer service, cashier and computer skills, with bilingual abilities seen as a plus. Seasonal dates span late 2026 into early 2027, with benefits and opportunities for guest-related service