Seasonal Ticket Agent - Train Reservations & Guest Service

XANTERRA TRAVEL COLLECTION; Williams (AZ); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Free Grand Canyon Railway TrainTickets

Free Employee Run Train Tickets

Property Discounts

MEC (Minimal Essential Coverage)

Sick Time

Job summary

Grand Canyon Railway in Williams, Arizona is seeking a seasonal Ticketing Agent to ensure daily ticketing operations at the counter, batching tickets, confirming reservations, answering phones, and explaining train tickets to passengers.

This short-term role runs from 11/03/2026 to 1/03/2027; wage is $17.85 per hour. Benefits include free Grand Canyon Railway train tickets, free employee run tickets, property discounts, MEC and sick time.

Qualifications

• Must be at least 16 years of age.
• One year of customer service experience.
• One year of cashier experience.
• One year of computer experience.

Responsibilities

• Fully understand and support Xanterra’s Mission Statement, Cultural Pillars, Community Commitment and Core Values.
• Daily batching: printing tickets, verifying special requests, processing collection required reservations.
• Ability to learn and maintain knowledge about the Grand Canyon Railway and Grand Canyon National Park.
• Greet walk-up guests and make new reservations.
• Professionally communicate with all guests about the daily operation and schedule of the train.
• Answering phones and professionally making phone reservations.
• Provide information and offer additional services to guests to enhance their stay.
• Follow all cash handling policies and procedures.
• Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse, and recycle program.
• Maintains organization and flexibility in carrying out daily job duties.
• Effectively handles stressful situations in a public setting and professionally resolves guest-related problems.
• Establishes and maintains effective professional working relationships with co-workers, directors, and other departments, working together in a positive work environment.
• Other duties as assigned.

Skills

Customer service

Cashier

Computer skills

Job description

Grand Canyon Railway in Williams, Arizona is seeking a seasonal Ticketing Agent to ensure daily ticketing operations at the counter, batching tickets, confirming reservations, answering phones, and explaining train tickets to passengers.

This short-term role runs from 11/03/2026 to 1/03/2027; wage is $17.85 per hour. Benefits include free Grand Canyon Railway train tickets, free employee run tickets, property discounts, MEC and sick time.