Seasonal Ticketing & Guest Services Specialist

XANTERRA TRAVEL COLLECTION; Williams (AZ); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Free Grand Canyon Railway TrainTickets

Free Employee Run Train Tickets

Property Discounts and More

MEC (Minimal Essential Coverage)

Sick Time

Job summary

Grand Canyon Railway and Hotel in Williams, AZ is hiring for a Seasonal Ticketing Agent at the Grand Canyon Railway. The role supports ticket batching, reservation confirmations, phone inquiries, and issuing train tickets to passengers during the 11/03/2026 to 1/03/2027 season.

Compensation is $17.85 per hour. Benefits include free train tickets for employees, discounts, and basic coverage; prior customer service, cashier, and computer experience are preferred.

Qualifications

• Must be at least 16 years of age.
• One year of customer service experience.
• One year of cashier experience.
• One year of computer experience.

Responsibilities

• Fully understand and support Xanterra’s Mission Statement, Cultural Pillars, Community Commitment and Core Values.
• Daily batching: printing tickets, verifying special requests, processing collection required reservations.
• Ability to learn and maintain knowledge about the Grand Canyon Railway and Grand Canyon National Park.
• Greet walk-up guests and make new reservations.
• Professionally communicate with all guests about the daily operation and schedule of the train.
• Answering phones and professionally making phone reservations.
• Provide information and offer additional services to guests to enhance their stay.
• Follow all cash handling policies and procedures.
• Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse, and recycle program.
• Maintains organization and flexibility in carrying out daily job duties.
• Effectively handles stressful situations in a public setting and professionally resolves guest-related problems.
• Establishes and maintains effective professional working relationships with co-workers, directors, and other departments, working together in a positive work environment.
• Other duties as assigned.

Skills

Customer service

Cashier experience

Computer experience

Tools

Reservation systems

Job description

Grand Canyon Railway and Hotel in Williams, AZ is hiring for a Seasonal Ticketing Agent at the Grand Canyon Railway. The role supports ticket batching, reservation confirmations, phone inquiries, and issuing train tickets to passengers during the 11/03/2026 to 1/03/2027 season.

Compensation is $17.85 per hour. Benefits include free train tickets for employees, discounts, and basic coverage; prior customer service, cashier, and computer experience are preferred.