Guest Services Ticket Agent — Train Reservations
Xanterra Travel Collection
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Benefits offered by this job
Job summary
The Grand Canyon Railway and Hotel, part of Xanterra Travel Collection, seeks a Railway Ticket Agent in Williams, AZ. You will handle ticket batching, reservations, phone inquiries and guest service at the Ticket Counter.
This part-time role offers a wage of $17.85 per hour, with opportunities to learn about Grand Canyon Railway and Park operations, plus perks such as free train tickets and gym access. You will work in a guest-facing environment requiring friendly communication.
Qualifications
- Must be at least 16 years old.
- Minimum of 1 year customer service experience.
- Minimum of 1 year cashier experience.
- Minimum of 1 year computer experience.
Responsibilities
- Fully understand and support Xanterra’s Mission Statement, Cultural Pillars, Community Commitment and Core Values.
- Daily batching: printing tickets, verifying special requests, processing reservations.
- Learn and maintain knowledge about the Grand Canyon Railway and Grand Canyon National Park.
- Greet walk-up guests and make new reservations.
- Professionally communicate daily operation and train schedule to guests.
- Answer phones and professionally make reservations.
- Provide information and offer additional services to guests to enhance their stay.
- Follow cash handling policies and procedures.
- Adhere to EMS policies and recycle programs.
Skills
Job description
The Grand Canyon Railway and Hotel, part of Xanterra Travel Collection, seeks a Railway Ticket Agent in Williams, AZ. You will handle ticket batching, reservations, phone inquiries and guest service at the Ticket Counter.
This part-time role offers a wage of $17.85 per hour, with opportunities to learn about Grand Canyon Railway and Park operations, plus perks such as free train tickets and gym access. You will work in a guest-facing environment requiring friendly communication.
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