Rail Transit Customer Service Pro – $23/hr + Benefits

Herzog; New Haven (CT); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical and dental coverage

Job summary

TransitAmerica Services, Inc. seeks a Customer Service Agent to operate our centers in New Haven and Hartford, CT. The role handles ticket sales, inquiries, and information dissemination for the CTrail Intercity service, with emphasis on accuracy and customer care.

Responsibilities include assisting passengers, updating displays, processing refunds, and maintaining station materials. Strong attention to service quality and punctuality is expected.

Qualifications

• High School diploma or equivalent.
• Bilingual in Spanish preferred but not required.
• Prior customer service experience is preferred.
• A valid Driver’s License is required.
• Must be proficient in MS Word, Excel, and Outlook.
• Ability to compose well written emails that are clear and concise.
• Must be able to reconcile cash, credit and debit card transactions.

Responsibilities

• Answer customer questions and assist in ticket sales through ticket vending machines and mobile app.
• Answer telephone inquiries.
• Provide timely service information regarding train schedules and any related delays.
• Responsible for updating all information/displays regarding trains and track numbers and all public-address announcements.
• Responsible for securing, transporting and logging lost and found items.
• Manage and maintain Customer Service database using Salesforce.
• Attempt to contact customers in a timely manner and dispose of unclaimed items according to company policy.
• Maintain/update any printed materials for all stations.
• Assist in processing refunds and contacting passengers to gather information.
• Assisting passengers in the station, boarding and alighting the train.
• Be responsible for providing outstanding, friendly, customer service to all stations.
• Required to disseminate information to the public related to the operation of the CTrail Intercity passenger rail service.
• Assist with the sale of tickets using cash; credit or debit cards; manage lost and found and address customer complaints, refunds, and concerns.
• This position will assist the Customer Service Manager and Office Manager with other duties as assigned.
• Regular and consistent engagement, participation and promotion of Herzog’s Culture and its essential behaviors are a requirement for this position.
• Regular and predictable attendance and punctuality are a requirement for this position.
• Other duties as assigned.

Skills

Customer service

Spanish language

Cash handling

Education

High School diploma or equivalent

Tools

Salesforce

MS Word

Excel

Outlook

Mobile apps

Job description

TransitAmerica Services, Inc. seeks a Customer Service Agent to operate our centers in New Haven and Hartford, CT. The role handles ticket sales, inquiries, and information dissemination for the CTrail Intercity service, with emphasis on accuracy and customer care.

Responsibilities include assisting passengers, updating displays, processing refunds, and maintaining station materials. Strong attention to service quality and punctuality is expected.