PT Customer Service & Sales Agent (New Haven)

CTTRANSIT; Hamden (CT); On-site; USD 21,000 - 26,000; Part time

Job summary

CTtransit in Hartford and surrounding areas seeks a courteous Customer Service Associate to provide transit information, sell passes and tickets, and assist the public at the Customer Service and Sales Outlets.

Responsibilities include handling cash, balancing receipts, addressing passenger inquiries, and coordinating with colleagues to ensure accurate service and timely information. Flexibility for varied shifts, including weekends, is required.

Qualifications

• Minimum possession of a High School Diploma/GED.
• One (1) year of office experience with emphasis on telephone operations and public contact preferred.
• Knowledge of region is preferred.
• Must have a pleasant personality and possess excellent listening and communication skills along with the willingness to work well with the public.
• Must have the ability to quickly learn bus routes and schedules. Must be able to operate an electronic cash register and balance sales receipts accurately.
• A good work record is essential.
• Basic knowledge of software programs (word processing, spreadsheet and database), Internet applications and utilization of all relevant office equipment. The ability to learn quickly internal software programs.
• Must be able to handle confidential information.
• Ability to work both independently and in a team environment.

Responsibilities

• Provide detailed bus transit service information to the public including routes, schedules, stop locations, transfers, fares and policies.
• Document and respond to passenger complaints, suggestions and requests for service changes.
• Operate booth including monthly bus pass, ticket and token sales; balance receipts and perform related clerical work with high financial accuracy.
• Work varying shifts, including weekends and holidays; report early or stay late as needed.
• Collaborate with all levels of staff and maintain good public relations.
• Attend in-service training and participate in staff meetings and trainings.

Skills

Listening skills

Communication skills

Public interaction

Bilingual

Education

High School Diploma/GED

Tools

Cash register

Word processing

Spreadsheet

Database

Job description

Provides system-wide (Hartford, New Haven & Stamford) transit service information and sells monthly bus passes, tickets and other fare media to the public at the CTtransit Customer Service and Sales Outlets.

Training Schedule: Monday-Friday, 9:30am-2:30pm

Temporary Hours Schedule: Friday 3:00pm-6:30pm, Saturday 10:00am-6:30pm, Sunday 9:30am-6:00pm

1. Provides detailed bus transit service information to the public including but not limited to bus routes, schedules, bus stop locations, transfers, bus identification, passenger fares and other company policies. Transit schedules and other user informational aids are given out as requested.
2. Documenting and responding to passenger complaints, suggestions, and requests for service changes.
3. Booth operations include monthly bus pass, ticket and token sales to the public. Operate an electronic cash register, balance sales receipts against cash received and complete related clerical work as required. A high degree of financial accuracy is necessary.
4. Will be expected to work varying shifts and times, including on normal days off, weekends, holidays and reporting to work early or staying late when it is deemed necessary.
5. Work cooperatively with all levels of personnel and maintain good public relations.
6. Attends in-service training, seminars or other opportunities for professional development as made available by the Agency. Provides training for Agency personnel as required. Actively participates in staff meetings, trainings, etc.
7. 7. Has thorough working knowledge of Agency policies and procedures.
8. 8. Other duties and responsibilities as assigned.

1. Minimum possession of a High School Diploma/GED.
2. One (1) year of office experience with emphasis on telephone operations and public contact preferred. Knowledge of region is preferred.
3. Must have a pleasant personality and possess excellent listening and communication skills along with the willingness to work well with the public. (Bilingual is a plus).
4. Must have the ability to quickly learn bus routes and schedules. Must be able to operate an electronic cash register and balance sales receipts accurately.
5. A good work record is essential.
6. Basic knowledge of software programs (word processing, spreadsheet and database), Internet applications and utilization of all relevant office equipment. The ability to learn quickly internal software programs. Must be able to handle confidential information.
7. Ability to work both independently and in a team environment.