Rail Tour Concierge — Elevate Guest Experience (Free Cruise)

Princess Cruises and Holland America Line; Anchorage (AK); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Travel - FREE CRUISE AFTER FIRST SEAS0

Referral Program

Experience – Of a lifetime!

Rewards & Incentives

Community Service

Employee Activities

Professional Growth

Job summary

Princess Cruises and Holland America Line is seeking a Tour Sales Representative for the Rail Division in Alaska. You will share knowledge of Denali land-based tours with guests, acting as Traveling Concierge aboard a rail car.

Responsibilities include presenting to up to 88 guests, guiding dining and excursion choices, coordinating with Denali lodges for special requests, processing sales and keeping records, and supporting Food & Beverage when needed.

Qualifications

• Excellent guest-facing communication and presentation skills.
• Experience handling transactions in a POS system and reconciling sales.
• Ability to work in a fast-paced, tour-based environment.

Responsibilities

• Present information to up to 88 guests per train car via microphone.
• Assist guests with dining, entertainment, and excursion planning.
• Coordinate with Denali lodges for special requests and mobility needs.
• Maintain tour availability records and complete daily sales paperwork.
• Contribute to Food & Beverage operations when needed.

Skills

Public speaking

Customer service

POS experience

Sales support

Job description

Princess Cruises and Holland America Line is seeking a Tour Sales Representative for the Rail Division in Alaska. You will share knowledge of Denali land-based tours with guests, acting as Traveling Concierge aboard a rail car.

Responsibilities include presenting to up to 88 guests, guiding dining and excursion choices, coordinating with Denali lodges for special requests, processing sales and keeping records, and supporting Food & Beverage when needed.