Rail Cruise Guide: Narrate, Serve & Elevate Guest Experience

Princess Cruises and Holland America Line; Anchorage (AK); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Free cruise after first season

Referral program

Lifetime experience

Rewards & incentives

Community service

Employee activities

Professional growth

Job summary

Princess Cruises and Holland America Line is seeking a Cruise Train Rail Guide for the McKinley Express on Alaska itineraries. You will narrate scenery and historic points, serving as the first and last guest contact, while ensuring dome car safety and cleanliness and supporting daily Food & Beverage operations.

This seasonal, full-time role requires strong guest service, the ability to work Wednesdays and Saturdays during the season, and adherence to health and safety standards.

Qualifications

• Alaska Food Handlers Card required or obtainable
• Able to lift 50 lbs
• Able to work in a team or group environment
• Able to work in a fast-paced setting with multiple tasks
• Able to work independently to meet daily goals
• Commitment to company safety standards
• Able to stand/walk for long hours (min 15 per day)

Responsibilities

• Provide advanced customer service on board the rail car.
• Offer narration and information to guests during the journey.
• Assist in dome food and beverage service.
• Respond to questions from guests and coworkers.
• Promote a safe and comfortable guest experience on board.
• Present and distribute rail items for purchase.
• Enter retail items into the POS system.
• Process guest payments and prepare accounting reports.

Skills

Food Handlers Card

Lift 50 lbs

Time management

Teamwork in fast-paced env

Independent work

Policy compliance

Stamina to stand long hours

Tools

POS System

Job description

Princess Cruises and Holland America Line is seeking a Cruise Train Rail Guide for the McKinley Express on Alaska itineraries. You will narrate scenery and historic points, serving as the first and last guest contact, while ensuring dome car safety and cleanliness and supporting daily Food & Beverage operations.

This seasonal, full-time role requires strong guest service, the ability to work Wednesdays and Saturdays during the season, and adherence to health and safety standards.