Rail Guide

Princess Cruises and Holland America Line; Anchorage (AK); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Travel - FREE CRUISE AFTER FIRST SEAS0

Reward for Referral Program

Experience – Of a lifetime!

Rewards & Incentives

Community Service

Employee Activities

Professional Growth

Job summary

Princess Cruises and Holland America Line is seeking a Rail Guide to accompany guests aboard the rail journey, delivering scenery narration and historical context while ensuring safety and cleanliness of domed cars.

This seasonal, full-time role supports daily Food and Beverage operations and guest services, serving as the first and last point of contact for guests, with responsibilities including customer service, information delivery, and retail item presentation.

Qualifications

• Must be eligible to work in the United States.
• Minimum age 21 to serve alcohol in Alaska.
• Must pass a pre-employment background check.
• Minimum age 18 to reside in company housing, where available.

Responsibilities

• Perform a variety of advanced customer service tasks.
• Provide information and narration for guests while traveling on board our rail cars.
• Take an active role in the dome food and beverage service.
• Respond to queries from coworkers, management, and guests.
• Promote a safe and comfortable experience for guests on board.
• Present and distribute retail items for purchase.

Job description

Rail Guide

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Rail Services

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. As a Rail Guide on board the train, you will be providing a narrative of the scenery and historical reference points throughout the rail journey. You will play a large role in the overall guest experience and success of our operations. You will the first and last person the guests see while riding the train. In this role, you will also be responsible for ensuring the safety and cleanliness of our domed cars as well as assisting in the daily Food and Beverage operations onboard the train.

RESPONSIBILITIES

• Perform a variety of advanced customer service tasks.
• Provide information and narration for guests while traveling on board our rail cars.
• Take an active role in the dome food and beverage service.
• Respond to queries from coworkers, management, and guests.
• Promote a safe and comfortable experience for guests on board.
• Present and distribute retail items for purchase.

REQUIREMENTS

• Minimum age of 21 years is required to serve alcohol in the state of Alaska.
• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

KNOWLEDGE, SKILLS, & ABILITIES

• Have current or be able to obtain an Alaska Food Handlers Card and Techniques of Alcohol Management course.
• Must be able to lift 50 lbs.
• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.