Rail Operations Manager: Safe, On-Time Transit Leadership

Chicago Transit Authority; Chicago (IL); Presencial; USD 106.000 - 130.000; Jornada completa

Descripción de la vacante

Chicago Transit Authority is seeking a Manager, Transportation - Rail to lead rail operations staff at route/terminal levels, ensuring safe, on-time, clean and friendly transit services. The role involves addressing service challenges, coordinating with unions, and improving customer satisfaction.

You will supervise, train, and evaluate staff, respond to incidents, and work with management to balance service quality with operational efficiency.

Formación

• Bachelor’s degree or combination of education/experience.
• 3+ years in fleet/transport or similar; project management experience.
• Supervisory experience in a multi-union environment.

Responsabilidades

• Supervise staff and mentor on duties and performance.
• Ensure safe, high-quality customer service across routes/terminals.
• Investigate rule violations and administer actions per guidelines.
• Coordinate staff attendance and communications with unions.
• Engage with communities and agencies to coordinate service.

Conocimientos

Supervisory experience

Customer service

Safety awareness

Educación

Bachelor’s degree in a related field

Herramientas

NA

Descripción del empleo

Chicago Transit Authority is seeking a Manager, Transportation - Rail to lead rail operations staff at route/terminal levels, ensuring safe, on-time, clean and friendly transit services. The role involves addressing service challenges, coordinating with unions, and improving customer satisfaction.

You will supervise, train, and evaluate staff, respond to incidents, and work with management to balance service quality with operational efficiency.