Radiology Workflow & IT Operations Specialist

Dartmouth-Hitchcock Medical Center; Lebanon (NH); On-site; USD 45,000 - 60,000; Full time

Job summary

Dartmouth-Hitchcock Medical Center in Lebanon, NH, seeks a Coordinating Administrative Specialist to coordinate and oversee real-time radiology study workflow using IT systems. You will facilitate communication between radiologists, ordering providers, and contracted facilities to ensure timely interpretation and reporting.

You will troubleshoot image movement issues, perform Help Desk tasks within the department, and generate quality and performance reports to monitor contractual commitments,

Qualifications

• Associates degree preferred with two years of office or customer service experience.
• Excellent spelling and typing skills.
• Ability to communicate tactfully with physicians, nurses, technologists and administrative staff.
• Comfortable working in a high-volume, fast-paced environment.
• Able to independently prioritize and re-prioritize time-sensitive workload.
• Knowledge of word processing and ability to quickly learn new IT systems.
• Knowledge of basic medical terminology preferred.

Responsibilities

• Coordinates, monitors and supports the real-time workflow of radiology studies between radiologists, ordering providers and contracted facilities.
• Troubleshoots and resolves issues related to image movement between facilities using various IT systems.
• Perform Help Desk functions for IT related issues within the department and triage appropriately.
• Facilitates clinical communication between Radiologists and ordering providers to ensure clinical practice and guidelines are met.
• Coordinates timely protocoling of exams from contracted facilities.
• Responsible for creating and disseminating quality and performance reports to organizations served by the department.
• Responsible for benchmarking and reporting departmental performance against contractual commitments.
• All other duties as assigned.

Skills

Customer service

Communication

Typing

Time management

Prioritization

Education

Associate's degree preferred

Tools

Microsoft Word

Job description

Dartmouth-Hitchcock Medical Center in Lebanon, NH, seeks a Coordinating Administrative Specialist to coordinate and oversee real-time radiology study workflow using IT systems. You will facilitate communication between radiologists, ordering providers, and contracted facilities to ensure timely interpretation and reporting.

You will troubleshoot image movement issues, perform Help Desk tasks within the department, and generate quality and performance reports to monitor contractual commitments,