Radiology Support Specialist & Team Lead

Diagnostic Laboratories & Radiology; Los Angeles (CA); On-site; USD 21,000 - 23,000; Full time

Job summary

Diagnostic Laboratories & Radiology in Los Angeles, CA is seeking a full-time Support Specialist to read cases as needed, contact doctors, and coordinate timely delivery of x-ray reports.

You will monitor case flow, ensure confidentiality, train staff, and manage PTO requests, with a compensation range of $15.00–$17.00 hourly. This role requires radiology experience and strong written/verbal English communication.

Qualifications

• Medical Terminology (required).
• Identify/Resolve Problems (required).
• English written/verbal (required).
• Computer Skills (required).
• Communication Skills (required).
• Time Management (required).
• Typing Skills Min 35 wpm (required).

Responsibilities

• Contact doctors via email and phone to read cases as needed.
• Notification to customers when cases are delayed with estimated completion time if known.
• Monitors the delivery of x-ray reports delivered via fax.
• Relays verbal x-ray results on critical findings to the ordering facility and/or physician.
• Documents, research, and resolves customer issues using the computer system.
• Upholds client and patient confidentiality at all times.
• Maintains training manuals and disseminates new policies or procedures or changes to same.
• Maintains regular consistent attendance, punctuality, and personal appearance.
• Adheres to all company regulations as stated in the company handbook.
• Create and manage the Support Specialists staffing schedules.
• Approve and schedule PTO and Vacation requests from employees.
• Train and supervise Support Specialists and assist with reviews.
• Rotate schedule as needed to work with every shift to observe performance and train staff.
• Answer general questions and assist other staff throughout the shift.
• Provide assistance off hours by phone as needed.
• Communicate with the IT department regarding the status of the systems and development and testing of new programming.

Skills

Medical Terminology

Identify/Resolve Problems

English written/verbal

Computer Skills

Communication Skills

Time Management

Typing 35 wpm

Job description

Diagnostic Laboratories & Radiology in Los Angeles, CA is seeking a full-time Support Specialist to read cases as needed, contact doctors, and coordinate timely delivery of x-ray reports.

You will monitor case flow, ensure confidentiality, train staff, and manage PTO requests, with a compensation range of $15.00–$17.00 hourly. This role requires radiology experience and strong written/verbal English communication.