Rely Radiology Support Specialist

TridentCare; United States; Remote; USD 21,000 - 23,000; Full time

Job summary

TridentCare is seeking a full-time Administrative Support Specialist in the United States to handle radiology case coordination, patient confidentiality, and customer communications. You will read cases with doctors, notify delays with ETA, and monitor x-ray report delivery while maintaining accuracy and compliance.

Qualifications include radiology experience, advanced medical terminology, and strong English communication.

Qualifications

• 5 years radiology experience preferred.
• Excellent verbal and written English grammar, spelling, punctuation.
• Strong interpersonal and communication skills.

Responsibilities

• Contact doctors via email and phone to read cases as needed.
• Notify customers when cases are delayed with estimated completion time.
• Monitor delivery of x-ray reports delivered via fax.
• Relay verbal x-ray results on critical findings to the ordering facility and/or physician.
• Document, research, and resolve customer issues using the computer system.
• Uphold client and patient confidentiality at all times.
• Maintain training manuals and disseminate new policies or changes.
• Create and manage staffing schedules for Support Specialists.
• Approve and schedule PTO and vacation requests.
• Train and supervise staff and assist with reviews.

Skills

Medical Terminology

Computer Skills

Communication Skills

Time Management

Typing 35 wpm

Job description

• Pay or shift range: $15 USD to $17 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Administrative
• Full-Time
• Requisition #: RELYR031640

Description

Full Time: Mon, Tues, Thurs & Fri 7a-5p Pay Range: $15.00-$17.00

• Contact doctors via email and phone to read cases as needed.
• Notification to customers when cases are delayed with estimated completion time if known.
• Monitors the delivery of x-ray reports delivered via fax.
• Relays verbal x-ray results on critical findings to the ordering facility and/or physician.
• Documents, research, and resolves customer issues using the computer system.
• Upholds client and patient confidentiality at all times.
• Maintains training manuals and disseminates new policies or procedures or changes to same.
• Maintains regular consistent attendance, punctuality, and personal appearance.
• Adheres to all company regulations as stated in the company handbook.
• Create and manage the Support Specialists staffing schedules.
• Approve and schedule PTO and Vacation requests from employees.
• Train and supervise Support Specialists and assist with reviews.
• Rotate schedule as needed to work with every shift to observe performance and train staff.
• Answer general questions and assist other staff throughout the shift.
• Provide assistance off hours by phone as needed.
• Communicate with the IT department regarding the status of the systems and development and testing of new programming.

Other duties as assigned.

#DL

Qualifications

Skills

Required

Medical Terminology Advanced

Advanced

Advanced

Computer Skills Advanced

Communication Skills Advanced

Time Management Advanced

Typing Skills Min 35 wpm Advanced

Behaviors

Required

Team Player : Works well as a member of a group

Leader : Inspires teammates to follow them

Enthusiastic : Shows intense and eager enjoyment and interest

Detail Oriented : Capable of carrying out a given task with all details necessary to get the job done well

Motivations

Required

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Required

5 years: Radiology Experience is Preferred.

Excellent verbal and written communication skills with knowledge of correct English grammar, spelling, and punctuation.

Demonstrates strong interpersonal skills and excellent communication skills both verbal and written

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.