Rely Radiology Support Specialist

Diagnostic Laboratories & Radiology; Los Angeles (CA); On-site; USD 21,000 - 23,000; Full time

Job summary

Diagnostic Laboratories & Radiology in Los Angeles, CA is seeking a full-time Support Specialist to read cases as needed, contact doctors, and coordinate timely delivery of x-ray reports.

You will monitor case flow, ensure confidentiality, train staff, and manage PTO requests, with a compensation range of $15.00–$17.00 hourly. This role requires radiology experience and strong written/verbal English communication.

Qualifications

• Medical Terminology (required).
• Identify/Resolve Problems (required).
• English written/verbal (required).
• Computer Skills (required).
• Communication Skills (required).
• Time Management (required).
• Typing Skills Min 35 wpm (required).

Responsibilities

• Contact doctors via email and phone to read cases as needed.
• Notification to customers when cases are delayed with estimated completion time if known.
• Monitors the delivery of x-ray reports delivered via fax.
• Relays verbal x-ray results on critical findings to the ordering facility and/or physician.
• Documents, research, and resolves customer issues using the computer system.
• Upholds client and patient confidentiality at all times.
• Maintains training manuals and disseminates new policies or procedures or changes to same.
• Maintains regular consistent attendance, punctuality, and personal appearance.
• Adheres to all company regulations as stated in the company handbook.
• Create and manage the Support Specialists staffing schedules.
• Approve and schedule PTO and Vacation requests from employees.
• Train and supervise Support Specialists and assist with reviews.
• Rotate schedule as needed to work with every shift to observe performance and train staff.
• Answer general questions and assist other staff throughout the shift.
• Provide assistance off hours by phone as needed.
• Communicate with the IT department regarding the status of the systems and development and testing of new programming.

Skills

Medical Terminology

Identify/Resolve Problems

English written/verbal

Computer Skills

Communication Skills

Time Management

Typing 35 wpm

Job description

Description

Full Time: Mon, Tues, Thurs & Fri 7a-5p
Pay Range: $15.00-$17.00

• Contact doctors via email and phone to read cases as needed.
• Notification to customers when cases are delayed with estimated completion time if known.
• Monitors the delivery of x-ray reports delivered via fax.
• Relays verbal x-ray results on critical findings to the ordering facility and/or physician.
• Documents, research, and resolves customer issues using the computer system.
• Upholds client and patient confidentiality at all times.
• Maintains training manuals and disseminates new policies or procedures or changes to same.
• Maintains regular consistent attendance, punctuality, and personal appearance.
• Adheres to all company regulations as stated in the company handbook.
• Create and manage the Support Specialists staffing schedules.
• Approve and schedule PTO and Vacation requests from employees.
• Train and supervise Support Specialists and assist with reviews.
• Rotate schedule as needed to work with every shift to observe performance and train staff.
• Answer general questions and assist other staff throughout the shift.
• Provide assistance off hours by phone as needed.
• Communicate with the IT department regarding the status of the systems and development and testing of new programming.

Other duties as assigned.

#DL

Qualifications

Behaviors

• Team Player - Works well as a member of a group
• Leader - Inspires teammates to follow them
• Enthusiastic - Shows intense and eager enjoyment and interest
• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

• 5 years: Radiology Experience is Preferred. (required)
• Excellent verbal and written communication skills with knowledge of correct English grammar, spelling, and punctuation. (required)
• Demonstrates strong interpersonal skills and excellent communication skills both verbal and written (required)

Skills

• Medical Terminology (required)
• Identify/Resolve Problems (required)
• English written/verbal (required)
• Computer Skills (required)
• Communication Skills (required)
• Time Management (required)
• Typing Skills Min 35 wpm (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.