Radiology Support Specialist

RAYUS Radiology; Pittsburgh (Allegheny County); Remote; USD 23,000 - 54,000; Full time

Job summary

A leading radiology company seeks a Radiology Support Specialist to join their remote team. This role involves providing exceptional client service while maximizing workflow efficiencies. The ideal candidate will manage inquiries and collaborate with radiologists, ensuring high standards of service in a fast-paced environment.

Benefits

DailyPay option available

Qualifications

• Entry-level position in radiology support.
• Efficient in handling client inquiries and problem-solving.
• Experience in a client service center preferred.

Responsibilities

• Deliver client satisfaction through effective resolution of client calls.
• Efficiently draft X-Rays and verify cross-sectional exams.
• Troubleshoot workflow gaps with diagnostic information.

Skills

Client service

Problem resolution

Communication

Troubleshooting

Job description

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RAYUS now offers DailyPay! Work today, get paid today!

RAYUS Radiology is looking for a Radiology Support Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Radiology Support Specialist, you will provide exceptional client service to hospitals and radiologists to ensure that the workflow through the reading center is maximized. Radiology Support Specialist duties may include answering inquires, resolving problems, fulfilling requests and database queries. This position is full-time 100% remote, working 11p - 7:30am with rotating weekends.

Essential Functions And Accountabilities

• Deliver client satisfaction through effective resolution of client calls
• Efficient drafting of X-Rays and verification of cross sectional exams
• Efficient remediation of studies on the RSS exceptions work list
• Field requests from Radiologists to effectively resolve the issues through client contact or integration of the IT support team
• Effective execution of critical finding and super-stat requests
• Focus on assigned duties in a high volume client service center
• Utilize multiple information systems to verify the availability of diagnostic information
• Troubleshoot workflow gaps with diagnostic information, patient orders, and physician resources
• Owns issues through verified resolution
• Establish effective working rapport with clinical team including physicians
• Build effective relationships and work environment with teammates
• Generate process improvement ideas and take action on ideas
• In performance of all duties, acts in accordance with the company's mission, vision and values
• Adheres to the company's code of conduct
  
  

Other duties as assigned.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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