Customer Support Specialist

Arka Packaging; Austin (TX); Remote; USD 40,000 - 55,000; Full time

Job summary

Arka Packaging seeks a Customer Support Specialist to provide exceptional service in a remote environment. This role involves responding to customer inquiries, troubleshooting issues with empathy, and ensuring customer satisfaction. Applicants should have relevant experience, particularly with HubSpot, and thrive in fast-paced settings where customer support is valued as key to brand success.

Benefits

Flexible, remote-first work environment

Opportunity to grow alongside a scaling company

Qualifications

• 2+ years in a customer support or customer success role.
• Proficient with HubSpot or similar ticketing systems.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to customer inquiries with speed, accuracy, and empathy.
• Troubleshoot order issues and product questions.
• Track and escalate recurring issues to improve processes.

Skills

Communication

Problem Solving

Empathy

Customer Focus

Tools

HubSpot

Job description

We’re looking for a Customer Support Specialist who leads with care, communicates clearly, and solves problems with a sense of ownership. As the voice of Arka to our customers, you’ll handle everything from order updates to packaging guidance to troubleshooting edge cases with empathy and efficiency.

This is a full-time, remote role for someone who’s confident using tools like HubSpot and can balance ticket flow with phone conversations when needed. The ideal candidate thrives in a fast-paced environment, cares deeply about the customer experience, and sees support as a key part of a brand's success—not just a help desk.

Role Overview

We’re looking for a Customer Support Specialist who leads with care, communicates clearly, and solves problems with a sense of ownership. As the voice of Arka to our customers, you’ll handle everything from order updates to packaging guidance to troubleshooting edge cases with empathy and efficiency.

This is a full-time, remote role for someone who’s confident using tools like HubSpot and can balance ticket flow with phone conversations when needed. The ideal candidate thrives in a fast-paced environment, cares deeply about the customer experience, and sees support as a key part of a brand's success—not just a help desk.

Key Responsibilities

• Respond to customer inquiries via HubSpot (email, live chat, and tickets) with speed, accuracy, and empathy
• Make and receive customer calls when needed for clarification, escalations, or personal follow-ups
• Troubleshoot order issues, product questions, and general platform navigation
• Track and escalate recurring issues, collaborating across teams to improve processes
• Ensure every customer leaves the interaction feeling supported, informed, and valued
  

What We’re Looking For

• 2+ years in a customer support or customer success role (B2B or ecommerce experience preferred)
• Proficient with HubSpot or similar ticketing systems
• Excellent written and verbal communication skills
• Calm under pressure, with a solutions-first mindset
• Able to work independently, prioritize effectively, and hit response time targets
• Bonus: experience with packaging, shipping, fulfillment, or the ecommerce space
  

What You Get

• A mission-driven team that actually values great support
• Flexible, remote-first work environment
• Opportunity to grow alongside a company scaling in both DTC and B2B ecommerce
  

To Apply

Please send your resume and a short Loom video (2–3 minutes) introducing yourself and answering:

Why you're excited about Arka and this role

One example of a time you turned around a tough customer situation

Your general approach to tone and communication in support

Send to: [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

• Industries

  Packaging and Containers Manufacturing

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