Radiology Support Assistant

Onrad, Inc.; Phoenix (AZ); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare company is seeking a Radiology Support Assistant in Phoenix, AZ. This pivotal role involves overseeing workflows for radiology exams, ensuring timely processing and communication of critical findings. Candidates should possess knowledge of anatomy and experience in a fast-paced medical environment, with a strong emphasis on customer service.

Qualifications

• Experience in a fast-paced medical or customer service environment.
• Ability to work shifts of up to 8 hours with required breaks.

Responsibilities

• Monitor and direct workflow queues to ensure timely processing.
• Liaise with hospitals to resolve case issues and communicate critical findings.
• Document shift issues and coordinate with IT for any technical concerns.

Skills

Knowledge of anatomy

Knowledge of physiology

Medical terminology

Strong computer skills

Customer service experience

Education

High School diploma/GED

Associate’s degree in related field

Job description

Radiology Support Assistant:
In this pivotal role, you will oversee and ensure that the exams coming from Direct Radiology (DR) clients will be complete for the radiologist, read in a timely fashion, and that any communication of critical findings will be communicated to the care provider and ensure physician to physician communication as needed. You will liaise between staff radiologists and site personnel to ensure efficient, high quality patient care and safety. The position will require working night hours and every weekend.

Your role:

As part of our DR team that supports Radiologists, your role is an essential function that operates 24/7 and is a base requirement for supporting the radiologists to process imaging study volume optimizing radiologist efficiency, productivity, and quality.

• Monitor and direct Emergent and Non-Emergent workflow platform queues to ensure that cases are getting processed within their designated turn-around times.
• Liaise with hospitals/sites covered by Direct Radiology to resolve issues, whether these issues are regarding a specific case or in general as well as communicating any critical findings to the care provider.
• Complete support request submitted by radiologists for missing images, reports, exam information, connection to a referring provider, additional history or any request to effectively complete a quality read for a patient/client.
• Document any issues that arise throughout the shift in the Shift Change Summary Report and notify the Supervisor, Manager and/or the appropriate department; contact and follow up with IT regarding any IT issues that occur for staff and radiologists and liaise with the radiologists and assist with any questions, queries and/or concerns.

You're the right fit if:

• Your skills include adequate knowledge of anatomy, physiology and medical terminology as well as strong computer skills and computer program knowledge.
• You have experience in a fast-paced medical or customer service environment delivering high quality patient care and/or service.
• You can sit at a desk while working shifts of up to 8 hours, with breaks as determined by applicable labor laws and Direct Radiology’s break policy.
• You have a minimum of a High School diploma/GED (required). Associate’s degree and/or experience in a related field is preferred.
• As a remote employee you are required to have a dedicated office environment free of all outside distractions and background noises. While on shift, the office needs to remain clear of non-work-related events, people, and activities that may disrupt or interfere with work. You must have direct ethernet connectivity at your workstation, with a speed requirement of 5+Mbps down and 2+Mbps up.