Radiology Support Specialist

RAYUS Radiology; Pittsburgh (Allegheny County); On-site; USD 35,000 - 55,000; Full time

Job summary

RAYUS Radiology is seeking a Radiology Support Specialist to enhance client service at our reading center. Responsibilities include managing client inquiries and ensuring smooth workflow while providing excellent service in a healthcare environment. This full-time role requires a commitment to quality patient care, supporting a team in a dynamic work environment.

Benefits

Medical, dental, and vision insurance

401k with company match

Life and disability insurance

Tuition reimbursement

Adoption assistance

Pet insurance

PTO and holiday pay

Qualifications

• High school diploma or GED required; associate or bachelor degree preferred.
• 1 year of experience in healthcare or customer service role preferred.
• Radiology Certification a plus.

Responsibilities

• Deliver client satisfaction through effective resolution of client calls.
• Efficient drafting of X-Rays and verification of cross-sectional exams.
• Field requests from Radiologists to resolve issues effectively.

Skills

Client service

Problem solving

Effective communication

Education

High school diploma or GED

Associate or bachelor degree in business or healthcare administration

Job description

Description

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RAYUS Radiology is looking for a Radiology Support Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Radiology Support Specialist, you willprovide exceptional client service to hospitals and radiologists to ensure that the work flow through the reading center is maximized. Radiology Support Specialist duties may include answering inquires, resolving problems, fulfilling requests and database queries. This is a Full-time position working 3:30 AM - 12:00 PM with rotating weekends & holidays.

ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES:

• Deliver client satisfaction through effective resolution of client calls
• Efficient drafting of X-Rays and verification of cross sectional exams
• Efficient remediation of studies on the RSS exceptions work list
• Field requests from Radiologists to effectively resolve the issues through client contact or integration of the IT support team
• Effective execution of critical finding and super-stat requests
• Focus on assigned duties in a high volume client service center
• Utilize multiple information systems to verify the availability of diagnostic information
• Troubleshoot workflow gaps with diagnostic information, patient orders, and physician resources
• Owns issues through verified resolution
• Establish effective working rapport with clinical team including physicians
• Build effective relationships and work environment with teammates
• Generate process improvement ideas and take action on ideas
• In performance of all duties, acts in accordance with the company's mission, vision and values
• Adheres to the company's code of conduct

Other duties as assigned.
Qualifications Required:

• High school diploma or GED

Preferred:

• An associate or bachelor degree in business or healthcare administration or other related field
• 1 year of experience in a healthcare setting or customer service role
• Radiology Certification a plus

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.