Remote WordPress Support Specialist

Premiumcoding; Woodbridge Township (NJ); Remote; USD 40,000 - 60,000; Full time

Job summary

Join a dynamic and motivated support team at a leading company specializing in WordPress solutions. You will engage with customers, resolve queries, and collaborate on exciting projects, all while enjoying excellent benefits like flexible working conditions, generous leave, and opportunities for paid travel.

Benefits

Flexibility

28-35 days paid leave

Opportunities for paid travel

Long service leave (3 months off paid)

Up to 2 months salary bonus

Technology budget every three years

General expenses budget yearly

Qualifications

• Strong familiarity with WordPress and possible coding (PHP, MySQL, HTML, CSS).
• Experience in WordPress Multisite Networks.
• Exceptional communication and interpersonal skills.

Responsibilities

• Providing email support for Edublogs and CampusPress customers.
• Assisting with various WordPress inquiries and testing.
• Collaborating with developers on issues and new features.

Skills

WordPress

Customer Support

Communication

Interpersonal skills

PHP

MySQL

HTML

CSS

Job description

We are on the hunt for some epic talent to join our CampusPress family. You’ll be working on various WordPress projects across CampusPress, and Edublogs. We’re looking for a person available to work on the following schedule: 7:00 PM to 3:00 AM UTC.

Responsibilities

The role will involve:

• Providing support by email to our Edublogs and CampusPress customers.
• Assisting with and solving all manner of WordPress questions, with style!
• Contributing to testing and QA with updates to WordPress core, plugins, and themes.
• Coordinating with developers over bugs, features and cool new stuff.
• Being an active part of the Incsub team.

Reach for the skies, we have a heap of many challenges and opportunities for those who aspire to do more!

Qualifications

Requirements:

• Have a really good familiarity with WordPress, might even be able to code (PHP, MySQL, and/or HTML, CSS) a bit, or a lot, even better
• Experience in WordPress Multisite Networks
• Amazingly great communication skills
• Impressive response times, typing speed (it matters)
• Interpersonal skills, including the power to swiftly build rapport with both current and potential customers
• Are a great team player, keen on working in an expanding, motivated, distributed support team
• Enjoy collaborating with others, and don’t back down from a challenge
• Love people and love yourself!

We like all staff to be working 40 hours a week, but if you did want to work more hours, that’s also cool with us.

Skill-set

WordPress, Multisite Networks, Customer Support, Education Industry Knowledge, English language, Communication, PHP, MySQL, HTML, CSS

Job benefits

• Flexibility
• Very attractive working conditions for the right candidate
• 28 days paid leave per annum (up to 35 days)
• Opportunities for paid travel to attend WordCamps and other industry conferences
• Long service leave (3 months off paid) after you’ve been with us for a while
• Up to 2 months salary bonus based on company growth targets
• Technology budgets every three years; the longer you serve, the higher you deserve
• General expenses budget yearly; the longer you work, the more you get

What should I do now?

Download our CP Support Enthusiast Task Sheet, and the tasksheet files, answer those questions and then submit your application. It’s that simple!

*** We are unable to consider applications that fail to demonstrate a high level of written communication.

Hiring process

Our hiring process includes the attached task and an interview with our management team, enclosing a 2nd task.

Good luck!

Jobicy job ID: 118185