Radiology Receptionist

Brigham and Women's Hospital; Boston (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Brigham and Women's Hospital is seeking a Radiology Receptionist to join their team. This role involves greeting patients, managing schedules, and ensuring a positive patient experience in the Department of Radiology. The ideal candidate will have a High School Diploma and experience with hospital IT systems, along with strong communication and multitasking skills.

Qualifications

• High School Diploma or Equivalent required.
• Experience with hospital IT scheduling systems preferred.
• Working knowledge of Microsoft Office preferred.

Responsibilities

• Greets patients in a friendly manner and checks them in.
• Enters/updates exam information in hospital systems.
• Communicates with patients about any schedule disruptions.

Skills

Multitasking

Effective Communication

Proactivity

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Epic

Job description

Join to apply for the Radiology Receptionist role at Brigham and Women's Hospital

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the direct supervision of the Support Services Supervisor, who reports to the Breast Imaging Program Manager, the radiology receptionist greets and "checks in" patients upon arrival to the Department of Radiology. To facilitate patient arrival, the receptionist reviews patient schedules and changes appointment statuses, informs section of patient arrival, and verifies patient demographic data and reason for visit. The radiology receptionist actively communicates with the radiology sections and patients any disruptions to the schedule that would impact the patient experience or influence the timely performance of their test. The receptionist addresses patients' needs as needed while in the radiology waiting room. Does this position require Patient Care? No.

Essential Functions

1. Greets patients in a friendly, helpful manner that embodies the I CARE standards.
2. Enters/Updates exam information in hospital and department information systems (Epic) for differing radiology exams.
3. Utilizes information devices such as MGB PCs and printing devices, and various applications within Network drives to facilitate patient throughput.
4. Documents patient’s fall risk by ensuring the patient fills out fall risk form upon entering the department.
5. Assists in communication requests from outside providers by answering and transferring phone calls as needed.
6. Assists in maintaining a clean work environment by engaging environmental services as needed to address waiting area deficiencies.
7. Adapts to the workflow plan set out by support services supervisor or radiology program manager as necessary to a changing environment.
8. Consistently demonstrates effective communication, both written and verbal, with all departmental and hospital staff.
9. Performs all other duties as assigned or required to ensure efficient operation of the department and quality patient care.

Qualifications

Education: High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience: Experience with hospital IT scheduling systems preferred

Knowledge, Skills and Abilities: Staff adheres to all I C.A.R.E. Standards. Must be able to multitask and think proactively. Working knowledge of Microsoft Office preferred.

Additional Job Details

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

1133 Centre Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement

Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. These include ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.