Radiology Patient Services Specialist - Full-Time Days

OU Health; Oklahoma City (OK); Presencial; USD 30.000 - 46.000; Jornada completa

Descripción de la vacante

OU Health's Oklahoma Children’s Hospital Radiology is actively seeking a Patient Services Representative for a full-time daytime schedule. The role handles appointment scheduling, patient demographics, insurance verification, payments, and chart management in the EMR, with emphasis on accurate encounter forms and patient portal engagement.

Strong communication and customer service skills are required, along with proficiency in Microsoft Office tools and knowledge of hospital policies.

Formación

• Strong verbal and written communication skills.
• Strong customer service skills.
• Ability to work effectively with other employees, patients, and external parties.
• Proficient with the use of Microsoft Office tools.
• Knowledge of hospital policies and procedures.
• Keyboarding skills sufficient to meet the requirements of the position.

Responsabilidades

• Schedules patient appointments, either by telephone or in person.
• Provides information about clinic operations.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate people.
• Coordinates schedules as directed to patients requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Distributes encounter forms and inspects the form for completeness and accuracy.
• Ensures the resident and faculty signatures are on the encounter form and chart.
• Copies insurance cards and uploads into the EMR as appropriate.
• Balances and closes personal Cash Drawer Reconciliation, daily.
• Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)
• Promotes the organizations Patient Portal for communication between patient and clinic.
• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Makes up new patient charts and/or packets of information.
• Talks to patients about financial accounts.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
• Monitor and act on WQs in EMR for Referrals.

Conocimientos

Strong communication

Customer service

Microsoft Office

Teamwork

Hospital policies

Keyboarding

Educación

High School Diploma or GED

Associate's Degree (III)

Descripción del empleo

OU Health's Oklahoma Children’s Hospital Radiology is actively seeking a Patient Services Representative for a full-time daytime schedule. The role handles appointment scheduling, patient demographics, insurance verification, payments, and chart management in the EMR, with emphasis on accurate encounter forms and patient portal engagement.

Strong communication and customer service skills are required, along with proficiency in Microsoft Office tools and knowledge of hospital policies.