Radiology Patient Services Associate – Care & Scheduling

Penn Medicine; West Chester (Chester County); On-site; USD 25,000 - 32,000; Full time

Job summary

Penn Medicine in West Chester is seeking a Full Time Patient Services Associate in the Radiology Department to support patient access operations and ensure a smooth patient experience. Responsibilities include greeting patients, scheduling appointments, collecting copays, updating insurance and demographic information in the EMR, and coordinating with clinical teams to maintain timely care.

A HS diploma and 2+ years of medical office or customer service experience are required; an AA/AS is

Qualifications

• HS Diploma/GED required.
• 2+ years medical office or 2 years customer service experience required.
• Associate degree preferred.

Responsibilities

• Assist in patient intake, registration, and scheduling.
• Answer calls, manage inquiries, and route to appropriate teams.
• Schedule appointments per protocol and update EMR.
• Collect copays and finalize check-out procedures.
• Update insurance and demographic information in EMR.
• Communicate patient flow and wait times with management.
• Obtain referrals and authorizations as required.
• Maintain knowledge of managed care requirements and HIPAA compliance.

Skills

Customer service

Communication skills

Multitasking

Education

HS Diploma/GED

Associate of Arts or Science (Preferred)

2+ years medical office experience or 2 years customer service

Tools

EMR

Job description

Penn Medicine in West Chester is seeking a Full Time Patient Services Associate in the Radiology Department to support patient access operations and ensure a smooth patient experience. Responsibilities include greeting patients, scheduling appointments, collecting copays, updating insurance and demographic information in the EMR, and coordinating with clinical teams to maintain timely care.

A HS diploma and 2+ years of medical office or customer service experience are required; an AA/AS is