Radiology Operations Support Specialist (24/7)

vRad (Virtual Radiologic); United States; On-site; USD 25,000 - 39,000; Full time

Job summary

vRad (Virtual Radiologic) operates a 24/7 Operations Center that supports hospitals, clinics and radiologists by monitoring orders and images and facilitating radiology workflow. The team performs data entry, outbound calls to obtain missing information, and coordinates doctor-to-hospital discussions to ensure timely patient care.

As an Operations Support Representative, you will handle inbound/outbound calls, verify information, and document activity with a high level of detail in a fast-paced,

Qualifications

• Two or more years of customer-related experience in a contact center environment preferred.
• Excellent verbal and written communication skills required.
• Strong sense of urgency and ability to multi-task.
• Ability to work in a team environment as well as independently.
• Medical background a plus.

Responsibilities

• Provide regular, reliable, and timely attendance for scheduled shifts.
• Monitor incoming orders and images to ensure all necessary clinical information has been submitted.
• Perform outbound calls requesting missing images, orders, or information.
• Perform data entry of faxed orders.
• Verify hospitals requesting service are covered at the time of request.
• Answer inbound calls and coordinate conference calls for doctors and staff.
• Identify and troubleshoot issues.
• Provide documentation of all study activity.

Skills

Customer service experience

Multitasking

Verbal and written communication

Attention to detail

Data entry

Education

High school diploma or equivalent

Tools

Windows

Internet

IM/Virtual Chat

Email tools

Job description

vRad (Virtual Radiologic) operates a 24/7 Operations Center that supports hospitals, clinics and radiologists by monitoring orders and images and facilitating radiology workflow. The team performs data entry, outbound calls to obtain missing information, and coordinates doctor-to-hospital discussions to ensure timely patient care.

As an Operations Support Representative, you will handle inbound/outbound calls, verify information, and document activity with a high level of detail in a fast-paced,