Radiology Operations & Outbound Lead

UC Irvine; Orange (CA); In loco; USD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

UCI Health is seeking a Radiology Business Operations and Outbound Supervisor to lead the outbound patient access center, oversee scheduling and authorizations, and analyze operational data to drive improvements across Radiology. You will supervise a team, collaborate with IT and enterprise systems, and perform hands-on call center duties when needed.

The role requires strong data analytics skills, 2+ years of supervisory experience, and proficiency with Excel, Tableau, and Power BI.

Competenze

• Minimum 2 years’ experience supervising in a customer-focused industry or healthcare.
• Minimum 2 years’ experience with data analytics, reporting, and data software such as Tableau/Power BI.
• Minimum 2 years of scheduling or authorization experience.
• Excellent written and verbal communication skills in English.

Mansioni

• Provide leadership, supervision, and coordination of day-to-day outbound radiology patient access center operations.
• Oversee call center outbound and scheduling/authorization activities.
• Collaborate with Rad IT, Epic, Radiant, DSS, Revenue Integrity, etc. for data/reporting needs.
• Fill in as a call center agent as needed.

Conoscenze

Data analytics

Tableau

Power BI

Leadership

Scheduling

Excel

Communication

Medical terminology

MS Office

Customer service

Formazione

Bachelor's degree

Strumenti

MS Excel

Descrizione del lavoro

UCI Health is seeking a Radiology Business Operations and Outbound Supervisor to lead the outbound patient access center, oversee scheduling and authorizations, and analyze operational data to drive improvements across Radiology. You will supervise a team, collaborate with IT and enterprise systems, and perform hands-on call center duties when needed.

The role requires strong data analytics skills, 2+ years of supervisory experience, and proficiency with Excel, Tableau, and Power BI.