Radiology IT Field Technician - L2 Support

Revel-IT-1; Columbus (OH); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Revel IT is seeking a Field & L2 Support Technician for Radiology IT Services in Columbus, OH. This hybrid role combines on-site field support, Level 2 troubleshooting, and basic networking to maintain radiology workflows.

You will work with imaging centers, coordinate with central IT teams, and help deploy equipment, with travel a couple times per month and the ability to lift up to 40 lbs.

Qualifications

• Proficiency in desktop support (Windows) and peripherals.
• Experience with radiology systems and workflows is desirable.
• Basic switch/router configuration and firewall troubleshooting.
• Ability to handle on-site IT setup and equipment installations.
• Excellent problem-solving, documentation, and communication skills.
• Valid driver’s license and reliable transportation for travel to multiple sites.

Responsibilities

• Provide on-site technical support for radiology imaging centers, addressing hardware, software, and connectivity issues.
• Troubleshoot workstations, imaging devices, printers, and radiology software including PACS, RIS, PowerScribe, and EPIC.
• Serve as an extension of centralized L2 support by performing field-based troubleshooting, installations, and escalations.
• Perform basic networking tasks, including cable testing, port tracing, and light configuration of switches and firewalls.
• Assist with racking, unracking, and physical setup of IT equipment in data centers, telecom rooms, and offices.
• Monitor system performance on-site, identify issues, and document resolutions.

Skills

Desktop support

Networking & firewall

Tools

PACS

RIS

PowerScribe

EPIC

Job description

Revel IT is seeking a Field & L2 Support Technician for Radiology IT Services in Columbus, OH. This hybrid role combines on-site field support, Level 2 troubleshooting, and basic networking to maintain radiology workflows.

You will work with imaging centers, coordinate with central IT teams, and help deploy equipment, with travel a couple times per month and the ability to lift up to 40 lbs.