Radiology Patient Access Specialist

Beth Israel Lahey Health, Inc.; Quincy (MA); On-site; USD 28,240 - 38,007; Full time

Job summary

Beth Israel Lahey Health, Inc. in Quincy, Massachusetts is seeking a Patient Service Representative for a full-time position in Radiology. In this role, you will handle a high volume of calls, manage patient access, and schedule appointments efficiently while ensuring top-notch customer service.

The ideal candidate should have a high school diploma, 1-3 years of experience, and proficiency in basic computer applications, along with strong communication skills.

Qualifications

• 1-3 years related work experience required.
• Experience with computer systems including web-based applications.
• Knowledge of medical terminology.

Responsibilities

• Answer and process high volume of calls in a professional manner.
• Utilize scheduling systems to coordinate appointments.
• Document payer information and coordinate referrals.

Skills

Call Center and/or telephone customer service experience

Bilingual written and verbal communication skills

Strong typing skills 40+wpm

Education

High School diploma or GED

Associate's degree preferred

Tools

Microsoft Office applications

Job description

Beth Israel Lahey Health, Inc. in Quincy, Massachusetts is seeking a Patient Service Representative for a full-time position in Radiology. In this role, you will handle a high volume of calls, manage patient access, and schedule appointments efficiently while ensuring top-notch customer service.

The ideal candidate should have a high school diploma, 1-3 years of experience, and proficiency in basic computer applications, along with strong communication skills.