Radiology Front Desk Lead & Intake Coordinator

NYU Grossman School of Medicine; New York (NY); On-site; USD 62,000 - 63,000; Full time

Job summary

NYU Grossman School of Medicine is seeking a Secretary II - Intake/Scheduler (FGP) in Radiology, Manhattan. The role involves greeting patients, answering calls, scheduling appointments, and supporting front desk operations.

You will lead front desk training and onboarding, while ensuring accurate patient registration and insurance verification. Ideal candidates will have a High School diploma, at least three years of clerical experience, and familiarity with EPIC and HIPAA policies.

Qualifications

• High School diploma required; three years of secretarial/clerical experience preferred.
• Knowledge of medical terminology is helpful for patient interactions.
• Experience with scheduling and front-desk operations is desirable.

Responsibilities

• Greets patients professionally in person and by phone.
• Schedules routine appointments and manages patient flow.
• Maintains patient records and HIPAA-compliant documentation.
• Handles intake, registration, forms collection, and co-payment processing.
• Trains and supports onboarding of new front desk staff.

Skills

Organizational skills

Interpersonal skills

Education

High School diploma

Tools

Epic

Job description

NYU Grossman School of Medicine is seeking a Secretary II - Intake/Scheduler (FGP) in Radiology, Manhattan. The role involves greeting patients, answering calls, scheduling appointments, and supporting front desk operations.

You will lead front desk training and onboarding, while ensuring accurate patient registration and insurance verification. Ideal candidates will have a High School diploma, at least three years of clerical experience, and familiarity with EPIC and HIPAA policies.