Radiology Appointment Scheduling Specialist

akumincorp; Mississippi; Hybrid; USD 28,000 - 36,000; Full time

Job summary

Akumin Operating Corp. is hiring a Patient Services Associate I to handle scheduling Radiology appointments and pre-registration with patients and physicians. The role requires precise data entry into computer systems and adherence to scripted processes to ensure high-quality customer service across each call.

The position emphasizes multitasking, strong communication, and teamwork with physicians and patient families, following standardized schedules and escalation protocols as needed.

Qualifications

• High School Diploma or equivalent required.
• 6 months+ of medical or related training and/or experience.
• Computer literacy and experience with general office equipment required.
• Strong multi-tasking abilities, strong communication skills, ability to work well with physicians, patients, and coworkers.
• Excellent interpersonal and customer service skills.

Responsibilities

• Takes incoming calls to schedule Radiology appointments and contacts patients and referring physician offices to schedule appointments.
• Follows prescribed list of questions/scripts and provides standardized responses to get and give information during scheduling/pre-registration.
• Ensures the gathering of accurate and complete patient data required to complete the scheduling process and any specific information required by customer facility.
• Enters all information into the applicable computer system in accordance with documented work processes.
• Determines customers’ needs based on incoming calls, escalates calls as necessary to Patient Services Supervisor or Patient Services Manager as appropriate.
• Completes any additional job duties as assigned

Skills

Multitasking

Communication

Interpersonal skills

Customer service

Education

High School Diploma or equivalent

Tools

Computer systems

Job description

Akumin Operating Corp. is hiring a Patient Services Associate I to handle scheduling Radiology appointments and pre-registration with patients and physicians. The role requires precise data entry into computer systems and adherence to scripted processes to ensure high-quality customer service across each call.

The position emphasizes multitasking, strong communication, and teamwork with physicians and patient families, following standardized schedules and escalation protocols as needed.