Radiology Appointment Scheduling Specialist

akumincorp; Rhode Island; Hybrid; USD 36,000 - 48,000; Full time

Job summary

Akumin Operating Corp. is seeking a Patient Services Associate I to handle scheduling Radiology appointments and perform pre-registration calls. The role emphasizes one-call resolution, accurate data entry into systems, and delivering high quality customer service.

You will follow scripted questions, coordinate with patients and referring physicians, and escalate to supervisors as needed. High school diploma and medical-related experience preferred; strong communication and multitasking are

Qualifications

• High School Diploma or equivalent experience required.
• 6 months+ of medical or related training and/or experience
• Computer literacy and experience with general office equipment required.
• Strong multi-tasking abilities, strong communication skills, ability to work well with physicians, patients, and coworkers
• Excellent interpersonal and customer service skills.

Responsibilities

• Takes incoming calls to schedule Radiology appointments and contacts patients and referring physician offices to schedule appointments.
• Follows prescribed list of questions/scripts and provides standardized responses to get and give information during scheduling/pre-registration.
• Ensures the gathering of accurate and complete patient data required to complete the scheduling process and any specific information required by customer facility.
• Enters all information into the applicable computer system in accordance with documented work processes.
• Determines customers’ needs based on incoming calls, escalates calls as necessary to Patient Services Supervisor or Patient Services Manager as appropriate.
• Completes any additional job duties as assigned

Skills

Clear communication

Multitasking

Interpersonal skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Computer systems

Job description

Akumin Operating Corp. is seeking a Patient Services Associate I to handle scheduling Radiology appointments and perform pre-registration calls. The role emphasizes one-call resolution, accurate data entry into systems, and delivering high quality customer service.

You will follow scripted questions, coordinate with patients and referring physicians, and escalate to supervisors as needed. High school diploma and medical-related experience preferred; strong communication and multitasking are