Collection Service Representative (CSR)

Cadex

United States

On-site

USD 26,491 - 29,797

Full time

14 days+

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Benefits offered by this job

Medical and dental insurance

401(k) with match

Generous PTO/sick leave

Free gym access

Job summary

Cadex is seeking a Collection Service Representative in Maple Grove, MN. This in-office position offers starting pay at $19.23/hour with opportunities to earn bonuses based on performance, reaching up to $21.63/hour. Employees enjoy a supportive environment, with comprehensive benefits including medical coverage and a 401(k) plan with matching contributions.

The ideal candidate will excel in communication, be goal-driven, and manage collections efficiently. Responsibilities include contacting clients’ customers and negotiating payments effectively. Join Cadex for a fulfilling career with real growth potential.

Qualifications

High school diploma or GED required.
Reliable attendance and transportation.
Basic computer skills and typing.

Responsibilities

Contact clients’ customers for debt resolution.
Manage timely collection of outstanding debts.
Negotiate payment terms effectively.

Skills

Communication skills

Negotiation skills

Time management

Organizational skills

Education

High school diploma or GED

Tools

MS Office

Standard office equipment

Job description

Overview

RemoteDescriptionGet rewarded as you grow! Our compensation structure is designed to set you up for success from day one. All new agents start at $19.23/hour with a full 40‑hour workweek, plus a supportive 60‑day ramp period where you can learn the ropes without individual revenue goals. Once you’re up and running, you’ll step into a commission plan that pays monthly bonuses based on performance, up to $700/month on team or small‑balance desks. As you rise through the ranks and take on higher‑balance portfolios, your earning potential climbs with you, including unlimited 4% commission on all fees collected and tiered base‑pay increases up to $21.63/hour. Your success is truly in your hands—with real opportunities to grow your career, your skills, and your paycheck.This is an in‑office role, located in Maple Grove, MN.

What we offer:

Monday through Friday day shift – no nights or weekends
Comfortable and safe location with ample and free parking
Facilities with a free gym and basketball court
A global company with cross training and transfer opportunities
Medical and dental, 80% single and 60% family covered by Cadex
401(k) with a 4% match (100% of your first 3% and 50% of your next 2%)
Company paid life insurance and long term disability insurance
Generous PTO/sick leave along with other paid emergency leave options
6 weeks of partial salary for parental leave
Stable and professional office and work environment
All computer equipment and tools required

Who thrives here?

Reliability, showing up on time and consistent attendance
Goal‑driven professionals motivated by performance‑based bonuses
Individuals eager to learn new skills and build a career path in a supportive environment
Comfort on the phone with the ability to ask for payment and negotiate
Professionals with excellent communication and problem‑solving skills

What you’ll do:

As Collection Service Representative (collector), you will be contacting our clients’ customers to find solutions on accounts that are in arrears, to identify potential credits or disputes, and to follow up with the customer on a regular basis. The ideal candidate will be responsible for managing and ensuring timely collection of outstanding debts and maintaining positive relationships with clients. This role requires a high level of persistence and excellent communication skills to effectively negotiate payment terms and resolve disputes.

Primary Job Duties

Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction
Work accounts assigned efficiently by meeting productivity and activity goals as assigned
Provide excellent service and communication to customers and/or clients, engaging in a positive and collaborative way, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently
Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required
Ensure high quality standards by following all client‑specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, skip tracing, quality assurance, or manager; anticipate the customer’s and/or client’s concerns by demonstrative active listening and proactively thinking, adapting to changes as needed

Secondary Job Duties

Continuously seeking to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day) to deliver more than is expected
Engage in client contact‑ limited to questions/answers/discussions related to specific files/claims via phone or email
Business cultures differ in the various locations that our clients and their customers do business; actively seek to improve knowledge of these business practices and then apply that knowledge towards improving collection rates and recommendations to clients
Responsible for small, medium, or large size claims depending on business needs, specific dollar limit to be set on a client‑by‑client basis, and subject to change; apply the same quality standards to all claims
Maintain organized electronic file storage of documents and emails
Interface with Client‑Facing departments to help identify and meet client needs
Support new hires and other co‑workers by assisting with training or other questions
Respond to written correspondence from customers and clients in clear, concise, and professional language by keeping language accurate, legible, complete, and by using a positive tone
Identify outdated or cumbersome processes and procedures that can be changed to improve company performance; collaborate to make process improvements
Exercise sound independent judgment in the handling of all aspects of the collection process of claims assigned to station; analyze and make recommendations to clients for settlements and payment plans
Continuously seek opportunities for process improvement and propose ideas
Foster effective communication and collaboration between countries and cultures within all regions
Assist in Operational project work as required
Act as backup to other members of the Operational Departments
Maintain a high level of professionalism and confidentiality with all information entrusted with

Other Job Duties

This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.

Supervisor Responsibilities

This position has no supervisory responsibilities.

You must have:

A high school diploma or GED
Reliable transportation
Punctual and reliable attendance
Basic computer skills and typing
We don’t require extensive experience; if you have the right soft skills. We process reference checks and background checks on all selected candidates.

Work location and hours:

This position is hiring in‑office in Maple Grove, MN. This position will work CST/CDT hours, 8‑hour days, within the range of 7am to 5pm, 40 hours per week. We are closed on Saturday and Sunday. We will work with you to establish the schedule that works best for you and your responsibilities outside work.

No travel is expected for this position.

Work Environment

This job operates in an office setting work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related. The noise level in the office setting is limited to quiet and the work environment noise level.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however, the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include general seeing and close vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and complex reading, simple and complex writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

EEO STATEMENT

Cadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status.

Qualifications