QuickLane Service Advisor

Ford-of-Uniontow; Uniontown (Fayette County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Paid Health Insurance

401(K)

Job summary

Ford of Uniontown is hiring a Service Advisor to greet customers, collect vehicle details, and clearly report symptoms. You will prepare labor and parts estimates, monitor progress, and keep customers updated throughout the day.

The role demands knowledge of automobiles, a valid driver’s license, and the ability to work in a fast-paced environment. Prior Ford dealership experience is a plus, with a long-term career mindset and integrity emphasized.

Qualifications

• Minimum of 1 year in service department
• Valid Driver's License
• Knowledge of automobiles
• Past experience as a service advisor, assistant lane manager or service consultant
• Ability to lift 50 pounds and work on your feet for extended periods
• Ability to work in a fast-paced environment
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• High school diploma or equivalent

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Knowledge of automobiles

Energetic personality

Basic computer skills

Positive attitude

Customer service mindset

Physical stamina

Education

High school diploma or equivalent

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Paid Health Insurance
• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Valid Drivers License
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.