Service Advisor

AM FORD; Jefferson Township (OH); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

Flexible Working Hours

Job summary

AM FORD is seeking a Service Advisor to greet customers, listen to needs, and schedule appointments. You will set up loaner cars, verify insurance when needed, and communicate clearly about maintenance and costs.

Join a Ford dealership that values service to customers and community, offering growth and stability in a dynamic environment. The role emphasizes accuracy, speed, and a positive, energetic attitude.

Qualifications

• Previous experience at a Ford dealership is a plus.
• Ability to identify problems quickly and communicate clearly.
• Knowledge of automobiles and excellent customer service traits.
• Proven record of achieving high customer satisfaction.
• Willingness to learn new programs and technologies.
• Minimum of 1 year in service department or related role.

Responsibilities

• Greet customers promptly and gather vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate labor and parts cost estimate.
• Establish follow-up times and monitor progress of each vehicle.
• Update customers frequently and verify final invoices with work performed.
• Explain completed work and charges to customers.

Skills

Ford dealership experience

Automotive knowledge

Customer service

Communication skills

Problem solving

Computer skills

Ability to lift 50 pounds

Education

High school diploma or equivalent

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.