Quick Lane Service Advisor | Ford of Rosenberg

Chevroletoffredericksburg; Rosenberg (TX); In loco; USD 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Professional development

Health insurance

Descrizione del lavoro

Quick Lane of Rosenberg / Ford of Rosenberg is seeking a motivated Quick Lane Service Advisor to join our busy service team in Rosenberg, TX. The role centers on delivering an exceptional customer experience as the primary contact for routine maintenance and light repairs.

You will greet customers, document concerns, prepare repair orders, and communicate estimates. Collaboration with technicians and clear status updates are essential to meet service goals and maintain satisfaction.

Competenze

• Effective communication with customers and technicians required.
• Strong organizational and problem-solving abilities needed.
• Comfortable using dealership software and basic tech tools.

Mansioni

• Greet customers and manage the service intake smoothly.
• Explain services and provide accurate estimates to customers.
• Document concerns and create repair orders clearly.
• Coordinate with technicians to keep work flowing efficiently.
• Update customers on status and completion times.
• Review services and invoices with customers.

Conoscenze

Communication skills

Customer service

Multitasking

Computer skills

Strumenti

DMS familiarity

Descrizione del lavoro

Quick Lane Service Advisor

Quick Lane of Rosenberg / Ford of Rosenberg
Location: Rosenberg, TX
Position: Full-Time

Join Our Team!

Quick Lane of Rosenberg / Ford of Rosenberg is seeking a motivated, customer-focused Quick Lane Service Advisor to join our growing service team!

We are looking for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering an exceptional customer experience. As a Quick Lane Service Advisor, you will be the primary point of contact for customers visiting our Quick Lane for routine maintenance and light automotive repairs.

Key Responsibilities

• Greet customers promptly and professionally, creating a welcoming service experience.
• Assist customers with oil changes, tire rotations, brake services, batteries, tires, and other maintenance needs.
• Accurately document customer concerns and create repair orders.
• Review vehicle inspection results and clearly communicate recommended maintenance and repairs.
• Provide accurate service estimates, explain pricing, and obtain customer authorization.
• Maintain communication with technicians to ensure efficient workflow and timely service completion.
• Keep customers informed of vehicle status, recommendations, and expected completion times.
• Review completed services and invoices with customers.
• Build lasting customer relationships through honesty, professionalism, and consistent follow-up.
• Help achieve departmental goals for customer satisfaction, sales, and service efficiency.

Qualifications

• Previous automotive service advisor experience preferred.
• Automotive maintenance and repair knowledge is a plus.
• Strong communication, organizational, and customer service skills.
• Ability to multitask and remain organized in a busy service environment.
• Comfortable using computers and dealership management systems.
• Positive attitude, strong work ethic, and willingness to learn.
• Ability to work collaboratively with technicians, management, and fellow advisors.
• Valid driver's license.

What We Offer

• Competitive compensation based on experience and performance.
• Opportunities for professional development and career advancement.
• Supportive, team-oriented work environment.
• Ongoing training and development.
• Benefits for eligible employees, including health insurance and paid time off.

Why Join Quick Lane of Rosenberg?

At Quick Lane of Rosenberg / Ford of Rosenberg, we believe exceptional customer service starts with exceptional people. We are committed to creating a professional, positive environment where employees can grow, succeed, and build rewarding careers in the automotive industry.