Quick Lane Service Advisor

Bill Talley Ford; Mechanicsville (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA with company match

FSA

Disability insurance

Life insurance

401(k) with company match

PTO

Paid holidays

Employee discounts

Job summary

Bill Talley Ford in Mechanicsville, VA seeks a customer-focused Service Advisor to greet customers, collect vehicle data, diagnose issues, and estimate labor and parts. You will monitor vehicle progress, inform customers of updates, and ensure accurate invoicing.

A long-term career with a growing dealer network is encouraged, with emphasis on integrity and willingness to learn new software. The role requires proven customer satisfaction, previous service-advisor experience, and a communicative,

Qualifications

• Proven track record of exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality.
• Desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Willingness to learn new programs.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow-up time.
• Monitor progress of each vehicle and update customers.
• Explain all completed work and charges to customers.
• Maintain company standards for ethical business practices and customer service.

Skills

Customer service

Service advisor experience

Energetic personality

Integrity

Computer skills

Tools

Computer skills

Job description

We are a family-owned company with two locations proudly serving the Richmond area for nearly 50 years. We know happy employees make happy customers! We strive to be transparent and authentic in these relationships - treating others as we would expect to be treated. Our team enjoys training programs, a fantastic culture, and opportunities for advancement. Before you look anywhere else, Talk to Talley!

WHAT WE OFFER:

Generous benefits package, above industry standard, which includes:

• Medical, dental, and vision insurance
• Health Savings Account (HSA) with company match
• Flexible Spending Account (FSA)
• Disability/life insurance
• 401(k) plan with company match
• PTO
• Paid holidays
• Employee/family discounts in all departments
• Dealer participation in uniform and all logo attire
• Eligible for D Plan pricing from Ford on new vehicle purchases

Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations

Requirements:

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

ABOUT US:

Since the beginning, Bill Talley Ford's success has been attributable to our employees who have offered a consistent high level of customer service. We are a leader among the metro Richmond Ford dealers, having won the Ford President’s Award numerous times, in addition to being the first Ford dealer in metro Richmond to ever achieve the Chairman's Award, which is the highest honor. More recently, we have been named the Best New Car Dealer by the Richmond Times-Dispatch for 3 years in a row and placed as the Best Used Car Dealer in 2023.

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.