Quick Lane Service Advisor

Bill Talley Ford, Inc; Mechanicsville (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA with company match

FSA

Disability/Life insurance

401(k) with company match

PTO

Paid holidays

Employee/family discounts

Uniform and logo attire

Ford D Plan pricing

Job summary

Bill Talley Ford, Inc. is seeking a Service Advisor to greet customers, gather vehicle information, and report symptoms. You will prepare accurate labor and parts estimates and track vehicle progress throughout the day.

The ideal candidate has proven customer satisfaction, experience as a service advisor or related role, an energetic personality, and a commitment to a long-term career with a growing organization; strong computer skills and a willingness to learn new programs are required.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as service advisor or related role.
• Very energetic personality.
• Desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Willingness to learn new programs.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.

Skills

Customer service

Communication

Energetic personality

Integrity

Willingness to learn

Tools

Computer skills

Job description

We are a family-owned company with two locations proudly serving the Richmond area for nearly 50 years. We know happy employees make happy customers! We strive to be transparent and authentic in these relationships - treating others as we would expect to be treated. Our team enjoys training programs, a fantastic culture, and opportunities for advancement. Before you look anywhere else, Talk to Talley!

WHAT WE OFFER:

• Medical, dental, and vision insurance
• Health Savings Account (HSA) with company match
• Flexible Spending Account (FSA)
• Disability/life insurance
• 401(k) plan with company match
• PTO
• Paid holidays
• Employee/family discounts in all departments
• Dealer participation in uniform and all logo attire
• Eligible for D Plan pricing from Ford on new vehicle purchases

Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations

Requirements:

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

ABOUT US:

Since the beginning, Bill Talley Ford's success has been attributable to our employees who have offered a consistent high level of customer service. We are a leader among the metro Richmond Ford dealers, having won the Ford President’s Award numerous times, in addition to being the first Ford dealer in metro Richmond to ever achieve the Chairman's Award, which is the highest honor. More recently, we have been named the Best New Car Dealer by the Richmond Times-Dispatch for 3 years in a row and placed as the Best Used Car Dealer in 2023.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.