Quick Lane Service Advisor

Kendall Ford Inc; Bend (OR); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

Career development

Paid time off

On-site support

Team environment

Discounts on parts

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Supplemental plans

Job summary

Kendall Ford of Bend is seeking a Service Advisor for the Express Service Department. You will greet customers, identify maintenance needs and coordinate with technicians to deliver timely repairs.

The role emphasizes customer service, clear communication and the ability to prioritize and upsell services. Kendall offers competitive pay, bonus opportunities, and a supportive team in Central Oregon.

Qualifications

• Requires high level customer service experience.
• Demonstrates time management and strong work ethics.
• Strong communication skills and ability to prioritize items for customers.

Responsibilities

• Interface with customers, technicians and salespersons to identify and sell vehicle repairs and maintenance.
• Verify work performed and diagnosed.
• Research vehicle history to make educated recommendations.

Skills

Customer service

Time management

Communication skills

Prioritization

Sales experience

Job description

Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Central Oregon. We are looking for a Service Advisor to join our Service team in the Express Service Department. At Kendall Ford of Bend our Service department is a fast-paced environment serving clients throughout the community.

Some of the benefits of working with Kendall as a Quick Lane Service Advisor are:

• Competitive pay plan
• Substantial bonus program
• Career path development opportunities
• Competitive paid time off
• Shop Manager on-site for assistance
• Fair dispatching and teamwork environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan with Fidelity
• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Requirements

Knowledge of automobile repair and maintenance is preferred. Customer service experience is required. A valid driver's license and a good driving record are required. Required schedule will be Tuesday-Saturday.

If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.