Quick Lane Service Advisor

Kendall-Auto-Group; Meridian (ID); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive pay plan

Bonus program

Career path development

Paid time off

Family discounts on parts, service and

Medical, Dental and Vision insurance

Paid Life insurance

401(k) plan w/ Fidelity

Accident and Illness supplemental

Job summary

Kendall Auto Group in Meridian, Idaho is seeking a Quick Lane Service Advisor to join Kendall Ford of Meridian. You will work in a fast-paced Quick Lane service department focusing on customer service and vehicle repairs.

Join a family-owned dealer group offering competitive pay, bonus opportunities, and a path for career growth while serving the Treasure Valley community. Responsibilities include assisting customers, coordinating with technicians and sales staff, recommending maintenance,

Qualifications

• High level customer service experience
• Strong time management and work ethic
• Clear communication skills and ability to multi-task

Responsibilities

• Interface with customers, technicians and sales staff to identify and sell vehicle repairs and maintenance.
• Verify work performed and diagnosed; ensure quality and accuracy of service.
• Research vehicle history to make educated recommendations for maintenance or repairs.
• Input and maintain customer information; schedule service appointments.
• Communicate with customers via telephone, email, and chat throughout the day.

Skills

Customer service

Time management

Work ethic

Communication skills

Multi-tasking

Auto maintenance knowledge

Job description

Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in the Treasure Valley. We are looking for a Quick Lane Service Advisor to join our Kendall Ford of Meridian team. Our Ford Quick Lane Service Department is a fast-paced environment serving clients throughout the community.

Some of the benefits of working with Kendall are:

• Competitive pay plan
• Substantial bonus program
• Career path development opportunities
• Competitive paid time off and paid personal leave
• Discounts on parts, service and vehicle purchases for your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan w/ Fidelity
• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be that first contact of Kendall in our service departments.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Idaho, Oregon, Montana, Washington and Alaska. Kendall has been selling and servicing vehicles since 1937.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us - our employees and customers.

Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest.

Requirements

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key. Experience in service writing is not required, but dealership experience is preferred.

Candidates must have proven strong customer service skills, the ability to multi-task, and general knowledge of automobiles and their maintenance. A valid driver's license a good driving record are required. If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.