Kendall Toyota Express Service Advisor

Kendall-Auto-Group; Eugene (OR); On-site; USD 38,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Paid time off

Discounts on parts and service

Job summary

Kendall Auto Group, serving Eugene at Kendall Toyota of Eugene, is seeking an Express Service Advisor to join our Service team. The department is fast-paced and focused on customer satisfaction as the first Kendall contact in our service area.

Duties include advising customers on repairs, coordinating with technicians and sales staff, and scheduling service appointments. We offer a generous bonus program, a clear career path, and comprehensive benefits including medical, dental, vision, and a

Qualifications

• Knowledge of automobile repair and maintenance.
• 2 years of service writing experience preferred.
• Valid driver’s license and good driving record required.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Interfacing with customers, technicians, and sales staff to identify and sell vehicle repairs and maintenance.
• Verifying work performed and diagnosed, researching vehicle history for recommendations.
• Inputting and maintaining customer information; scheduling service appointments.
• Using telephone, email, and chat systems to communicate with customers throughout the day.
• Working conditions are primarily indoors, PC-based, with standing/walking.

Skills

Customer service

Time management

Communication

Prioritization

Sales ability

Job description

Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Eugene. We are looking for an Express Service Advisor to join our Service team. At Kendall Toyota of Eugene, our Service Department is a fast-paced environment serving clients throughout the community.

Some of the benefits of working with Kendall as a Service Advisor are:

• Competitive pay plan / no cap on earnings - earn $38,000-$100,000/annually


• Substantial bonus program


• Career path development opportunities


• Competitive paid time off


• Shop Manager on-site for assistance


• Fair dispatching and teamwork environment


• Large loyal customer base


• Experienced and loyal service technicians


• Clean/Safe shop with the equipment you need to get the job done


• Discounts on parts, service and vehicle purchases for you and your immediate family


• Medical, Dental and Vision insurance


• Paid Life insurance


• 401(k) plan with Fidelity


• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

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Requirements

Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred. A valid driver’s license a good driving record are required. If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.