Quick Lane Service Advisor

Kendall-Auto-Group; Bend (OR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

Career development

Paid time off

On-site support from Shop Manager

Teamwork environment

Customer base loyalty

Discounts on parts/services/vehicles

Insurance: medical, dental, vision

Life insurance

401(k) with Fidelity

Supplemental plans

Job summary

Kendal Auto Group in Bend, Oregon seeks a Service Advisor for the Express Service Department. The role focuses on delivering excellent customer service while identifying and recommending vehicle repairs and maintenance.

You will coordinate with technicians and sales staff to ensure accurate diagnoses and timely service. The position offers a fast-paced environment, bonus potential, and a strong team culture with a loyal customer base.

Qualifications

• Customer service experience required.
• Knowledge of automobile repair and maintenance preferred.
• Valid driver's license with clean driving record.
• Ability to work Tuesday-Saturday.

Responsibilities

• Interact with customers, technicians and sales staff to identify and sell vehicle repairs and maintenance.
• Verify work was performed and diagnosed correctly and document customer interactions.
• Input and maintain customer information and schedule service appointments.
• Communicate via phone, email, and chat to coordinate service with customers throughout the day.

Skills

Customer service

Time management

Strong communication

Sales assistance

Job description

Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Central Oregon. We are looking for a Service Advisor to join our Service team in the Express Service Department. At Kendall Ford of Bend our Service department is a fast-paced environment serving clients throughout the community.

Some of the benefits of working with Kendall as a Quick Lane Service Advisor are:

• Competitive pay plan
• Substantial bonus program
• Career path development opportunities
• Competitive paid time off
• Shop Manager on-site for assistance
• Fair dispatching and teamwork environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan with Fidelity
• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Requirements

Knowledge of automobile repair and maintenance is preferred. Customer service experience is required. A valid driver's license and a good driving record are required. Required schedule will be Tuesday-Saturday.

If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.