Kendall Subaru Express Service Advisor

Kendall-Auto-Group; Eugene (OR); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

No cap on earnings

Career path development

Paid time off

Insurance: Medical, Dental, Vision

401(k) plan

Life insurance

Job summary

Kendall Auto Group's Subaru Eugene service team is hiring an Express Lane Service Advisor to deliver fast, friendly automotive service coordination in a busy shop. You will interact with customers and technicians, recommend repairs, and help prioritize work for timely results.

Join a team with strong training, career growth, and a comprehensive benefits package while contributing to lifelong customer relationships and high-quality vehicle service.

Qualifications

• Experience in customer service in a fast-paced automotive environment.
• 2 years of service writing experience preferred.
• Valid driver's license and clean driving record.

Responsibilities

• Interface with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
• Verify work performed and input customer information.
• Schedule service appointments and communicate via phone, email, and chat.

Skills

Customer service

Time management

Communication skills

Job description

Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Eugene. We are looking for an Express Lane Service Advisor to join our Service team. At Subaru Eugene our Service Department is a fast-paced environment serving clients throughout the community. Some of the benefits of working with Kendall as a Service Advisor are:

• Competitive pay plan / no cap on earnings
• Career path development opportunities
• Competitive paid time off
• Shop Manager on-site for assistance
• Fair dispatching and teamwork environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan with Fidelity
• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT!

Requirements

Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred. A valid driver's license a good driving record are required. If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.