Quality Technician II - Med Device Returns & Investigations

Gilder Search Group; Saint Paul (MN); On-site; USD 28,000 - 40,000; Full time

Job summary

Canon Recruiting in Arden Hills, MN is seeking a Quality Technician II for a 12-month assignment. The role focuses on investigating returned pacemakers, conducting analyses, and ensuring accurate documentation within a team of about 20 people.

Under supervision, you will process complaints, verify product traceability, and coordinate with cross-functional groups to obtain necessary information for investigations. A strong attention to detail and technical writing skills are essential.

Qualifications

• HS diploma/GED is required.
• Associate degree (AA) in Electronics (or equivalent related experience).
• 1+ year of related experience.
• Proficient in Microsoft Word, Excel, and Outlook
• Strong attention to detail
• Solid technical writing skills

Responsibilities

• Maintain compliance with applicable quality requirements, including completing training and documenting it.
• Receive and verify returned product complaints; perform initial investigation and root-cause testing; enter information into GCMS.
• Ensure product traceability for all products received and analyzed.
• Partner with cross-functional groups (e.g., R&D and Manufacturing) to obtain information for investigations.
• Follow up with CMC to confirm reported coding is accurate and obtain additional information.
• Prepare and route complaints for approval after confirming all analysis and documentation are complete.
• Assist in maintaining and updating returned-product test procedures.
• Identify opportunities and recommend improvements to complaint-handling processes and procedures.
• Maintain lab cleanliness and operate in compliance with corporate procedures and standards.

Skills

Attention to detail

Technical writing

MS Word/Excel/Outlook proficiency

Education

HS diploma or GED

Associate degree in Electronics

Tools

GCMS Trackwise

Oscilloscope

Digital multimeter

Power supply

Spectrum analyzer

Job description

Canon Recruiting in Arden Hills, MN is seeking a Quality Technician II for a 12-month assignment. The role focuses on investigating returned pacemakers, conducting analyses, and ensuring accurate documentation within a team of about 20 people.

Under supervision, you will process complaints, verify product traceability, and coordinate with cross-functional groups to obtain necessary information for investigations. A strong attention to detail and technical writing skills are essential.