Quality Technician II: Pacemaker Complaints & Analysis

TALENT Software Services; Arden Hills (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

TALENT Software Services in Arden Hills, MN, is seeking a role to investigate returned pacemakers and perform analyses based on complaints. You will work with a cross-functional team of about 20 people, including an immediate team of about 10. Strong attention to detail is essential.

Under supervision, you will verify complaints, document findings, and support root-cause investigations, ensuring compliance with quality requirements and proper documentation in GCMS Trackwise.

Qualifications

• HS diploma or GED required.
• Associate degree (AA) in Electronics or related field preferred.
• 1+ year of related experience.
• Proficient in Microsoft Word, Excel, and Outlook.
• Strong attention to detail and solid technical writing skills.

Responsibilities

• Maintain compliance with quality requirements and document training as needed.
• Receive and verify returned product complaints; perform initial investigation and root-cause testing; enter information into GCMS complaint database.
• Ensure product traceability for all products received and analyzed.
• Collaborate with cross-functional groups (e.g., R&D and Manufacturing) to obtain information for investigations.
• Follow up with CMC to confirm reported coding accuracy and obtain additional information.
• Prepare and route complaints for approval after complete analysis and documentation.
• Assist in maintaining and updating returned-product test procedures.
• Identify opportunities to improve complaint-handling processes and procedures.
• Maintain lab cleanliness and operate in compliance with procedures and standards.

Skills

Strong attention to detail

Solid technical writing

Education

HS diploma / GED

AA in Electronics

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Oscilloscope

Digital Multimeter

Spectrum Analyzer

Source Meter

Job description

TALENT Software Services in Arden Hills, MN, is seeking a role to investigate returned pacemakers and perform analyses based on complaints. You will work with a cross-functional team of about 20 people, including an immediate team of about 10. Strong attention to detail is essential.

Under supervision, you will verify complaints, document findings, and support root-cause investigations, ensuring compliance with quality requirements and proper documentation in GCMS Trackwise.