Hybrid Quality Technician II: Device Investigation

Boston Scientific; Arden Hills (MN); Hybrid; USD 43,368 - 73,736; Full time

Job summary

Boston Scientific’s Urology Complaint Investigation Site in Arden Hills, MN seeks a Quality Technician II to support device complaint investigations. The role conducts detailed analyses on returned devices, writes clear investigation reports, and collaborates with engineers and stakeholders to ensure timely, quality outcomes.

You will work in a team, following quality system requirements, and contribute to continuous improvement while maintaining precise documentation and test data.

Qualifications

• Minimum of 2 years with High School Diploma and/or equivalent experience
• Must work well in a team environment
• Proficient with Microsoft Office tools such as Outlook, Excel, Word, and PowerPoint
• Proven experience using critical thinking and root cause analysis methodologies to investigate problems
• Good oral and written communication skills
• Ability to maintain a high level of accuracy in documentation, inspections, and data review
• Strong attention to detail with the ability to collect data accurately while adhering to complex processes

Responsibilities

• Serve as a subject matter resource for device analysis and quality investigation processes
• Perform testing, gather data, and analyze results of returned devices to ensure compliance with quality standards
• Documenting product investigation activities with precise, technical, quality writing
• Communicate quality concerns effectively to stakeholders through clear, timely emails
• Assists engineers by reviewing complaint data and identifying issues in returned devices
• Identify and troubleshoot processes, device failures, and equipment issues
• Evaluate analysis process and current coding to support continuous improvement initiatives, enhance device investigations, and provide informative data
• Assists engineers with qualification and validation studies & reports by collecting, compiling, measuring, organizing and recording data, and by writing procedures
• May identify non-conformances, support escalations, and conduct additional investigations
• Assist with NCEP and CAPA activities
• Working with cross-functional partners to complete different parts of investigations
• Participating in various continuous improvement projects
• Maintain and calibrate lab equipment

Skills

Critical thinking

Root cause analysis

Team collaboration

Communication

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Boston Scientific’s Urology Complaint Investigation Site in Arden Hills, MN seeks a Quality Technician II to support device complaint investigations. The role conducts detailed analyses on returned devices, writes clear investigation reports, and collaborates with engineers and stakeholders to ensure timely, quality outcomes.

You will work in a team, following quality system requirements, and contribute to continuous improvement while maintaining precise documentation and test data.