Quality Technician II

Gilder Search Group; Saint Paul (MN); On-site; USD 28,000 - 40,000; Full time

Job summary

Canon Recruiting in Arden Hills, MN is seeking a Quality Technician II for a 12-month assignment. The role focuses on investigating returned pacemakers, conducting analyses, and ensuring accurate documentation within a team of about 20 people.

Under supervision, you will process complaints, verify product traceability, and coordinate with cross-functional groups to obtain necessary information for investigations. A strong attention to detail and technical writing skills are essential.

Qualifications

• HS diploma/GED is required.
• Associate degree (AA) in Electronics (or equivalent related experience).
• 1+ year of related experience.
• Proficient in Microsoft Word, Excel, and Outlook
• Strong attention to detail
• Solid technical writing skills

Responsibilities

• Maintain compliance with applicable quality requirements, including completing training and documenting it.
• Receive and verify returned product complaints; perform initial investigation and root-cause testing; enter information into GCMS.
• Ensure product traceability for all products received and analyzed.
• Partner with cross-functional groups (e.g., R&D and Manufacturing) to obtain information for investigations.
• Follow up with CMC to confirm reported coding is accurate and obtain additional information.
• Prepare and route complaints for approval after confirming all analysis and documentation are complete.
• Assist in maintaining and updating returned-product test procedures.
• Identify opportunities and recommend improvements to complaint-handling processes and procedures.
• Maintain lab cleanliness and operate in compliance with corporate procedures and standards.

Skills

Attention to detail

Technical writing

MS Word/Excel/Outlook proficiency

Education

HS diploma or GED

Associate degree in Electronics

Tools

GCMS Trackwise

Oscilloscope

Digital multimeter

Power supply

Spectrum analyzer

Job description

POSITION: Quality Technician II

FULLTIME: 12-Month Assignment

LOCATION: Arden Hills, MN

SCHEDULE: 6AM-2:30PM

PAY RANGE: $25/HR

(Exact compensation may vary based on skills, experience, and location. Base pay information is based on market location.)

JOB DESCRIPTION

The primary responsibility of this role is to investigate returned pacemakers and conduct analyses based on the reported complaint. The candidate will collaborate with a broader group of approximately 20 individuals, including an immediate team of about 10. Strong attention to detail is essential.

Job Purpose

The primary purpose of the position is to ensure Cardiac Rhythm Management return product complaints are processed, reported and trended timely and accurately. Working under close to moderate supervision, incumbent receives general instructions on routine work and detailed instructions on new assignments.

Key Responsibilities

• Maintain compliance with applicable quality requirements, including completing required training and documenting training as needed.
• Receive and verify returned product complaints; perform initial investigation and root-cause testing; and enter complete, accurate information into the GCMS complaint database.
• Ensure product traceability for all products received and analyzed.
• Partner with cross-functional groups (e.g., R&D and Manufacturing) to obtain information needed to complete investigations.
• Follow up with CMC to confirm reported coding is accurate and to obtain additional information when needed.
• Prepare and route complaints for approval after confirming all required analysis and investigation documentation is complete.
• Assist in maintaining and updating returned-product test procedures.
• Identify opportunities and recommend improvements to complaint-handling processes and procedures.
• Maintain lab cleanliness and operate in compliance with corporate procedures and standards.

Qualifications

Required Qualifications

HS diploma/GED is required.

• Associate degree (AA) in Electronics (or equivalent related experience).
• 1+ year of related experience.
• Proficient in Microsoft Word, Excel, and Outlook
• Strong attention to detail
• Solid technical writing skills

Preferred Qualifications

• Experience working in a regulated quality environment (e.g., complaint handling, investigations, and documentation).
• Experience using complaint management system (e.g. GCMS Trackwise)
• Understanding of basic electrical principles
• Proficiency using electrical test equipment (e.g., oscilloscopes, digital multimeter, power supply, spectrum analyzer, source meter).

WORKING CONDITIONS

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• The ability to lift up to 30lbs
• Use of computers and technology

Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this position is listed above. Base pay information is based on market location.

We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans. For individuals with disabilities who would like to request an accommodation, please email [e-mail]