Quality Technician

Integrated Resources, Inc ( IRI ); Arden Hills (MN); On-site; USD 52,000 - 68,000; Full time

Job summary

Integrated Resources, Inc ( IRI ) seeks a quality-focused investigator to process cardiac rhythm management return product complaints. You will perform initial investigations, document findings, and ensure traceability of all products analyzed.

Under supervision, you will collaborate with R&D and Manufacturing to obtain necessary information and prepare complaints for approval once complete. 12-month W2 contract, first shift duties apply.

Qualifications

• HS diploma or GED required.
• 1+ year of related experience.
• Proficient in Microsoft Word, Excel and Outlook.
• Solid technical writing skills.

Responsibilities

• Maintain compliance with quality requirements and document training as needed.
• Receive and verify returned product complaints; perform initial investigation and root-cause testing; enter information into GCMS database.
• Ensure product traceability for all products received and analyzed.
• Partner with cross-functional groups (e.g., R&D and Manufacturing) to obtain information for investigations.
• Prepare and route complaints for approval after completing analysis and documentation.

Skills

Microsoft Word

Microsoft Excel

Outlook

Technical writing

Education

HS diploma/GED

Tools

GCMS Trackwise

OscilloProducts

Digital multimeter

Spectrum analyzer

Job description

Duration: 12months W2 contract with possible Temp to permanent depending on performance and business needs

Shift: Mon- Fri, 1st Shift

Job Purpose

The primary purpose of the position is to ensure Cardiac Rhythm Management return product complaints are processed, reported and trended timely and accurately. Working under close to moderate supervision, incumbent receives general instructions on routine work and detailed instructions on new assignments.

Key Responsibilities

• Maintain compliance with applicable quality requirements, including completing required training and documenting training as needed.
• Receive and verify returned product complaints; perform initial investigation and root-cause testing; and enter complete, accurate information into the GCMS complaint database.
• Ensure product traceability for all products received and analyzed.
• Partner with cross-functional groups (e.g., R&D and Manufacturing) to obtain information needed to complete investigations.
• Prepare and route complaints for approval after confirming all required analysis and investigation documentation is complete.

Required Qualifications:

• HS diploma/GED is required.
• 1+ year of related experience.
• Proficient in Microsoft Word, Excel, and Outlook
• Solid technical writing skills

Preferred Qualifications

• Experience working in a regulated quality environment (e.g., complaint handling, investigations, and documentation).
• Experience using complaint management system (e.g., GCMS Trackwise)
• Understanding of basic electrical principles
• Proficiency using electrical test equipment (e.g., OscilloProducts, digital multimeter, power supply, spectrum analyzer, source meter).