Quality Assurance Technician

MillenniumSoft Inc; San Jose (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

MillenniumSoft Inc is seeking an entry-level Quality Assurance Technician for a 12-month contract in San Jose, CA. The role supports the implementation and monitoring of customer product complaints and ensures documentation compliance.

Responsibilities include reviewing and processing complaints, performing semi-routine tasks, and contributing to project milestones under general supervision. First shift, 40 hours/week, pay $20–$30/hr on W2 for US citizens, GC holders, OPT EAD or CPT.

Qualifications

• High school diploma or GED required.
• 1 year of experience in a medical device environment preferred.
• Experience with customer product complaints is required.

Responsibilities

• Review and process customer product complaints daily.
• Complete tasks of moderate complexity within planned schedules.
• Contribute to milestones on specific projects.
• Ensure discrepancies are corrected and documented in the complaint quality record and monitoring systems.
• Guide Associates to ensure compliance with Quality System Requirements.
• Report quality issues to Manager, QA.
• Can operate across multiple complaint management systems.

Skills

Interpersonal skills

Analytical/problem-solving

Organization & planning

Multitasking

Communication skills

Education

High School Diploma/GED

Tools

SharePoint

Excel

Job description

Level Of Experience: Entry Level

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Or OPT EAD Or CPT)

• Responsible for assisting in the implementation and monitoring of customer product complaints.
• This position is responsible for reviewing and processing the customer product complaint record, ensuring documentation compliance to established and formalized procedures.
• Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
• Normally receives general instructions on routine work assignments, detailed instructions on new assignments. Can perform work assignments independently with minimum supervision.

Position : Quality Assurance Technician

Location : San Jose, CA

Duration : 12 Months

Total Hours/week : 40.00

pay rate-$20-30/hr

1st Shift

Client: Medical Device Company

Job Category: Quality

Level Of Experience: Entry Level

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Or OPT EAD Or CPT)

Job Description

• Responsible for assisting in the implementation and monitoring of customer product complaints.
• This position is responsible for reviewing and processing the customer product complaint record, ensuring documentation compliance to established and formalized procedures.
• Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
• Normally receives general instructions on routine work assignments, detailed instructions on new assignments. Can perform work assignments independently with minimum supervision.

Duties And Responsibilities

• Reviews and processes customer product complaints daily.
• Performing tasks, of moderate complexity, within planned schedules and timelines.
• Contributes to the completion of milestones associated with specific projects.
• Ensures discrepancies are corrected and properly documented in the complaint quality record as well as monitoring systems (example: SharePoint or excel).
• Interacts effectively in various levels of the organization.
• Verifies work done by peers.
• Provides guidance to Associates or other functions to ensure compliance to Quality System Requirements.
• Keeps abreast of the basic requirements for compliance in own area of work and complies with those requirements.
• Participates as required in training on regulatory issues affecting own area of work. Brings regulatory compliance questions/issues to the attention of management.
• Follows establish client procedures assigned in their training system.
• Participates in problem solving as needed.
• Reports quality issues to Manager, QA.
• Can work effectively in multiple complaint management systems.
• Performs other related duties and assignments as required.

Qualifications

• A minimum of a High School Diploma/GED
• A minimum of 1 year experience in a medical device environment.
• A minimum of 1 year experience in customer product complaints.

Assets

• Effective interpersonal skills.
• Effective analytical/problem-solving skills.
• Effective organization and planning skills.
• Demonstrated ability to perform multitasks
• Excellent communication and writing skills