Quality Technician II

TALENT Software Services; Santa Clarita (CA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

TALENT Software Services is seeking a technically skilled investigator to support the CIS Laboratory, performing investigations, testing, and analysis of returned complaint products, and documenting results in quality systems to ensure traceability.

This hybrid role involves collaboration with Manufacturing, R&D, Quality, and Regulatory teams, maintaining equipment, supporting decontamination activities, and contributing to process improvements within a compliant environment.

Qualifications

• Associate degree in a technical or scientific field or equivalent combination of education and experience.
• Minimum 1 year of experience in Quality, Manufacturing, Laboratory Operations, Medical Devices, or a related field.
• Strong troubleshooting, documentation, and organizational skills.
• Ability to work independently in a regulated environment.

Responsibilities

• Perform investigations, testing, and analysis of returned complaint products.
• Document findings and investigation results in applicable quality systems.
• Ensure product traceability and proper handling of returned products.
• Collaborate with Manufacturing, R&D, Quality, and Regulatory teams to support investigations.
• Support complaint trending, and risk reviews as needed.
• Maintain laboratory equipment, calibration records, and work areas.
• Assist with updates to procedures, work instructions, and process improvements.
• Maintain compliance with quality system, safety, and training requirements.
• Support product decontamination activities, including handling, processing, and documentation of returned products as required.

Skills

Troubleshooting

Documentation

Organization

Independent work

Education

Associate degree in technical or scientific field

Tools

Quality management systems

Job description

Description:

Hybrid with full onsite as needed

Interview process: 2 rounds of interviews.

Job Purpose:

Support the Complaint Investigation Services (CIS) Laboratory by performing technical investigations of returned medical device complaints, documenting results, and supporting complaint handling activities in a compliant and timely manner. This position may also support decontamination operations, laboratory activities, and quality improvement initiatives based on business needs.

Key Responsibilities:

• Perform investigations, testing, and analysis of returned complaint products.
• Document findings and investigation results in applicable quality systems.
• Ensure product traceability and proper handling of returned products.
• Collaborate with Manufacturing, R&D, Quality, and Regulatory teams to support investigations.
• Support complaint trending, and risk reviews as needed.
• Maintain laboratory equipment, calibration records, and work areas.
• Assist with updates to procedures, work instructions, and process improvements.
• Maintain compliance with quality system, safety, and training requirements.
• Support product decontamination activities, including handling, processing, and documentation of returned products as required.

Qualifications:

• Associate degree in a technical or scientific field, or equivalent combination of education and experience.
• Minimum 1 year of experience in Quality, Manufacturing, Laboratory Operations, Medical Devices, or a related field.
• Strong troubleshooting, documentation, and organizational skills.
• Ability to work independently in a regulated environment.

Preferred Qualifications:

• Experience with complaint investigations, failure analysis, or laboratory testing.
• Knowledge of medical device quality systems and complaint handling processes.
• Experience with product decontamination, biohazard handling, or returned product processing.
• Educational background or hands-on experience in Electronics Technology and Mechanical Technology or related technical disciplines.
• Experience troubleshooting electromechanical or medical device products preferred.