Quality Technician

Akkodis; Arden Hills (MN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401K plan

Medical insurance

Paid time off

Job summary

Akkodis is seeking a Quality Technician for a 12+ month contract in Arden Hills, MN. The primary focus is investigating returned pacemakers and performing analyses under close supervision, with collaboration across a 20-person team. Strong attention to detail and documentation are essential.

Responsibilities include handling complaints, root-cause testing, data entry into GCMS, ensuring traceability, and contributing to process improvements while maintaining lab standards.

Qualifications

• H.S. diploma or GED is required.
• 1+ year of related experience.
• Proficient in Word, Excel, and Outlook.
• Strong attention to detail.
• Solid technical writing skills.

Responsibilities

• Receive and verify returned product complaints; perform initial investigation and root-cause testing.
• Enter complete, accurate information into the GCMS complaint database.
• Ensure product traceability for all products received and analyzed.
• Partner with cross-functional groups (e.g., R&D and Manufacturing) to obtain information needed to complete investigations.
• Follow up with CMC to confirm reported coding and to obtain additional information when needed.
• Prepare and route complaints for approval after confirming all required analysis and investigation documentation.
• Assist in maintaining and updating returned-product test procedures.
• Identify opportunities and recommend improvements to complaint-handling processes and procedures.
• Maintain lab cleanliness and operate in compliance with corporate procedures and standards.

Skills

Attention to detail

Technical writing

Microsoft Word

Microsoft Excel

Outlook

Education

HS diploma/GED

Tools

GCMS Trackwise

Oscilloscope

Digital multimeter

Power supply

Spectrum analyzer

Job description

Akkodis is seeking a for an Quality Techician at Location: Arden Hills, MN for a contract Duration: 12+Months with potential to direct hire.

Pay Range: $20/h- $25/h; plus dif 15% when on work cell. The rate may be negotiable based on experience, education, geographic location, and other factors.

Note: The primary responsibility of this role is to investigate returned pacemakers and conduct analyses based on the reported complaint. The candidate will collaborate with a broader group of approximately 20 individuals, including an immediate team of about 10. Strong attention to detail is essential.

Job Purpose

The primary purpose of the position is to ensure Cardiac Rhythm Management return product complaints are processed, reported and trended timely and accurately. Working under close to moderate supervision, incumbent receives general instructions on routine work and detailed instructions on new assignments.

Key Responsibilities

• Maintain compliance with applicable quality requirements, including completing required training and documenting training as needed.
• Receive and verify returned product complaints; perform initial investigation and root-cause testing; and enter complete, accurate information into the GCMS complaint database.
• Ensure product traceability for all products received and analyzed.
• Partner with cross-functional groups (e.g., R&D and Manufacturing) to obtain information needed to complete investigations.
• Follow up with CMC to confirm reported coding is accurate and to obtain additional information when needed.
• Prepare and route complaints for approval after confirming all required analysis and investigation documentation is complete.
• Assist in maintaining and updating returned-product test procedures.
• Identify opportunities and recommend improvements to complaint-handling processes and procedures.
• Maintain lab cleanliness and operate in compliance with corporate procedures and standards.

Qualifications

• HS diploma/GED is required.
• 1+ year of related experience.
• Proficient in Microsoft Word, Excel, and Outlook
• Strong attention to detail
• Solid technical writing skills

Preferred Qualifications

• Experience working in a regulated quality environment (e.g., complaint handling, investigations, and documentation).
• Experience using complaint management system (e.g. GCMS Trackwise)
• Understanding of basic electrical principles
• Proficiency using electrical test equipment (e.g., oscilloscopes, digital multimeter, power supply, spectrum analyzer, source meter).

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers