Quality & Technical Support Leader – Power Transformer Services

Prolec Energy; Goldsboro (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Prolec GE is seeking a Quality & Technical Support Leader to support power transformer service operations through technical expertise, quality management, productivity initiatives, and continuous improvement practices. This role drives project execution, failure analysis, standard work, customer satisfaction, and service process improvements across power transmission and distribution transformer projects.

The ideal candidate has strong knowledge of electric utility systems, transformer

Qualifications

• Bachelor's degree in Electrical Engineering or related field
• Technical institute graduate with 5+ years of technical experience; or
• 5–7 years of experience in industrial and/or utility power delivery systems with a focus on quality assurance.

Responsibilities

• Provide technical support for Operational Excellence initiatives within the Field Services Division.
• Support the implementation of standardized work processes and continuous improvement initiatives to optimize field service operations and enhance customer satisfaction.
• Drive continuous improvement by identifying and reducing waste, including rework, waiting, overprocessing, transportation, and excess inventory in service operations.
• Lead technical and field support activities during project execution, including specialized problem solving and failure analysis evaluations.
• Provide updates on project objectives, performance measures, issues, and risks to senior leadership.
• Translate the Voice of the Customer into measurable service and quality improvements.
• Investigate service shortfalls, issues, and customer complaints; recommend and implement sustainable process improvements.
• Collaborate with Operations, Sales Operations, Purchasing, Engineering, Planning, Quality, Service, Components, and outside sales representatives to improve performance and customer satisfaction.
• Support project management activities, engineering design requirements, special reports, drawing modifications, technical training, and quotation scope development.

Skills

Microsoft Office

Data analysis

Communication skills

Relationship building

Mentoring technicians

Education

Bachelor's degree in Electrical Engineering or related field

Technical institute graduate with 5+ years of technical experience

5–7 years experience in industrial/utility power delivery with QA

Tools

Relay/control systems knowledge

Power transmission equipment experience

Job description

Prolec GE is seeking a Quality & Technical Support Leader to support power transformer service operations through technical expertise, quality management, productivity initiatives, and continuous improvement practices. This role drives project execution, failure analysis, standard work, customer satisfaction, and service process improvements across power transmission and distribution transformer projects.

The ideal candidate has strong knowledge of electric utility systems, transformer