Quality & Technical Support Lead for Field Excellence

Prolec-GE Waukesha, Inc; Goldsboro (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Prolec-GE Waukesha, Inc. is seeking a Quality & Technical Support Leader to back power transformer service operations with technical expertise, quality management, and continuous improvement practices.

You will help drive project execution, support failure analysis, establish standard work, and improve service processes across transmission and distribution transformer projects. Ideal candidates bring strong knowledge of transformers, switchgear, and relay/control systems, plus a proven ability

Qualifications

• Bachelor's degree in Electrical Engineering or related field with 1-2 years of utility work experience; or
• Technical institute graduate with 5+ years of technical experience; or
• 5-7 years of experience in industrial and/or utility power delivery systems with a focus on quality assurance.
• Additional industry experience in power generation, transmission, and distribution is highly valuable.

Responsibilities

• Provide technical support for Operational Excellence initiatives within the Field Services Division.
• Support the implementation of standardized work processes and continuous improvement initiatives to optimize field service operations and enhance customer satisfaction.
• Drive continuous improvement by identifying and reducing waste, including rework, waiting, overprocessing, transportation, and excess inventory in service operations.
• Lead technical and field support activities during project execution, including specialized problem solving and failure analysis evaluations.
• Provide updates on project objectives, performance measures, issues, and risks to senior leadership.
• Translate the Voice of the Customer into measurable service and quality improvements.
• Investigate service shortfalls, issues, and customer complaints; recommend and implement sustainable process improvements.
• Collaborate with Operations, Sales Operations, Purchasing, Engineering, Planning, Quality, Service, Components, and outside sales representatives to improve performance and customer satisfaction.
• Support project management activities, engineering design requirements, special reports, drawing modifications, technical training, and quotation scope development.

Skills

MS Office

Data analysis

Strong communication

Relationship building

Education

Bachelor's degree in Electrical Engineering

Technical institute graduate

5-7 years of experience in power delivery systems

Tools

Test data analysis tools

Job description

Prolec-GE Waukesha, Inc. is seeking a Quality & Technical Support Leader to back power transformer service operations with technical expertise, quality management, and continuous improvement practices.

You will help drive project execution, support failure analysis, establish standard work, and improve service processes across transmission and distribution transformer projects. Ideal candidates bring strong knowledge of transformers, switchgear, and relay/control systems, plus a proven ability